Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

We have discovered network issues affecting connections to this server. During this service disruption, connections to this server may be intermittent.
We are now contacting the datacenter network engineers for a full investigation of this issue.

During this outage, you will see intermittent connections to all services. We apologize for this inconvenience and we will continue providing updates as soon as possible.
Jul 29, 18:53 EDT
Update - We continue to work towards a resolution in this matter. We appreciate your patience while we work through this.
Jul 29, 10:12 EDT
Update - We are continuing to work towards resolving this matter as quickly as possible. We sincerely apologize for the inconvenience and we greatly appreciate your patience and understanding.
Jul 28, 17:42 EDT
Update - At this time we are still working towards a resolution on this matter. We appreciate your continued patience and as soon as we have a solution in place we will let you know.
Jul 28, 09:47 EDT
Update - We are continuing to work towards resolving the quota problems and we sincerely appreciate your continued patience and understanding.
Jul 27, 23:26 EDT
Update - We have located a bug within some of the software on this server which has resulted in these disk quota's not working properly. We are currently attempting to determine a fix for this and will have this pushed out as soon as it is available.
Jul 27, 12:50 EDT
Update - This is another update to let you know that the issue is still being worked on and we really appreciate your continued patience and understanding. Please note that this issue is currently affecting disk space calculations(quotas), SSH access on some accounts along with the ability to run cronjobs. We will follow up and let you know once this is resolved along with all the details.
Jul 27, 03:02 EDT
Update - Our team is continuing to work on correcting this problem. We appreciate your continued patience and understanding.
Jul 26, 23:55 EDT
Update - Our systems administrators are continuing to work on correcting this problem. We sincerely appreciate your continued patience and understanding.
Jul 26, 19:06 EDT
Identified - We have identified a problem with disk space on a number of servers in our us central location, this problem is being worked on by our system administrators and further updates will be posted as they become available.
Jul 26, 15:52 EDT
Core Systems Operational
Backstage (SiteAdmin/MultiAdmin) Operational
Central DNS ? Operational
United States Degraded Performance
US Central Degraded Performance
US East Operational
US West Operational
Dallas, Texas Operational
Atlanta, Georgia Operational
Chicago, Illinois Operational
Los Angeles, California Operational
Miami, Florida Operational
New York, NY Operational
Phoenix, Arizona Operational
Seattle, Washington Operational
Washington, D.C. Operational
Canada Operational
Vancouver Operational
Toronto Operational
Montreal Operational
United Kingdom Operational
London Operational
The Netherlands Operational
Amsterdam Operational
France Operational
Paris Operational
China Operational
Hong Kong Operational
Australia Operational
Sydney Operational
Singapore Operational
Singapore Operational
Romania Operational
Bucharest Operational
Brazil Operational
Sao Paulo Operational
Joao Pessoa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 28, 2016
Resolved - We are continuing to work on adding more room on this server; there is enough space that you shouldn't face any further problems in the meantime however, if you do please reach out to our support team for assistance. This problem is being considered resolved.
Jul 28, 19:09 EDT
Update - The underlying issue is resolved at this time and we are working to free up space on the /home partition at this time. We sincerely appreciate your continued patience and understanding.
Jul 28, 18:03 EDT
Identified - The cause has been identified and we are continuing to work on resolving the problem. We sincerely appreciate your patience and understanding. During this time your ability to upload or add new content will be hindered. We apologize most sincerely for any inconvenience.
Jul 27, 23:25 EDT
Investigating - We have identified a capacity problem with the /home partition. We are working to correct the problem as quickly as possible and we sincerely appreciate your continued patience and understanding.
Jul 27, 21:17 EDT
Resolved - The reboot corrected the issues and everything is back to normal now. We apologize for any inconveniences and we appreciate your patience and understanding during this period.
Jul 28, 05:51 EDT
Identified - The problem was identified and the server was rebooted in order to resolve the problem.
Jul 28, 05:50 EDT
Investigating - The webserver on rcentral506 is having problems and we are currently investigating it. We will follow up with more updates as soon as they're available.
Jul 28, 04:28 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 28, 04:09 EDT
Investigating - At this time, the web service on this server has stopped responding due to very high load. During this outage, your websites will be inaccessible via browser. We are investigating this issue as of now.

During this outage, your websites will not be available. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible .
Jul 28, 03:48 EDT
Jul 27, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 27, 02:28 EDT
Update - Our senior system engineers are working on kernel related issue at this node as of now.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible .
Jul 27, 02:11 EDT
Identified - We have rebooted the server as of now.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible .
Jul 27, 01:57 EDT
Investigating - This server has become unresponsive due to high serverload. During this outage, all connections to this server will not be able to be completed. We are investigating this issue as of now.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 27, 01:47 EDT
Jul 26, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 26, 21:20 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue.
Jul 26, 21:01 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 26, 20:30 EDT
Update - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

We have discovered network issues affecting connections to servers in Brazil location. During this service disruption, connections to this server may be intermittent.

We are now contacting the datacenter network engineers for a full investigation of this issue.

We apologize for this inconvenience and we will continue providing updates as soon as possible at http://live-reporting.site5.com/ .
Jul 26, 20:12 EDT
Investigating - We are experiencing packet loss issues with the servers in Brazil location and we are actively working with the datacenter engineers to resolve this issue as quickly as possible.
Jul 26, 20:02 EDT
Resolved - The aforementioned issue is resolved at this time. If you are facing any further problems with MySQL on this server, please contact support. Thanks!
Jul 26, 20:10 EDT
Update - Our team is continuing to work to restore the databases and bring the MySQL services back to normal on this server. We appreciate your continued patience and understanding.
Jul 26, 19:05 EDT
Update - Our team continue to work on restoring the databases and MySQL service on this server, thank you once again for your continued patience.
Jul 26, 14:41 EDT
Update - Our System Administrators are still working to resolve the problems with MySQL on this server, further updates to follow.
Jul 26, 13:01 EDT
Update - We are continuing to work on restoring the MySQL services on this server, we apologize for the ongoing service disruption.
Jul 26, 11:06 EDT
Update - We are still working on restoring data on this server, we will post further updates as they become available.
Jul 26, 09:46 EDT
Monitoring - The restore process is still in progress - your continued patience is greatly appreciated! For any questions or concerns feel free to contact our Support department!
Jul 26, 07:57 EDT
Identified - Our engineers identified the issue - mySQL was found corrupted and at this moment a restore process from our most recent backups has been started. Thank you for understanding!
Jul 26, 07:02 EDT
Investigating - The MySQL service was found down on this server and we're investigating this issue - your patience is greatly appreciated.
Jul 26, 06:59 EDT
Resolved - The maintenance has been completed and the servers are back online. Please feel free to contact support if you notice any issues.
Jul 26, 17:17 EDT
Update - Only node 93 remaining at the moment. Please standby for further updates.
Jul 26, 16:31 EDT
Update - Emergency maintenance is still in progress. Thank you very much for your continued patience and understanding.
Jul 26, 13:38 EDT
Update - We will be rebooting multiple Hardware Nodes sequentially in batches to perform the maintenance and we will update this thread once the maintenance is completed.

Please standby for further updates.
Jul 26, 11:08 EDT
Update - The following container is being rebooted now:
----
Node 100
----
Jul 26, 10:21 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH, All VPS containers
Services NOT affected: NONE

We will be rebooting all Hardware Nodes into a new kernel. Please note that all VPS containers will be inaccessible on the nodes which are being rebooted. We will be updating this thread with the individual node names as we progress with the maintenance.

Thank you very much for your understanding and co-operation.
Jul 26, 10:21 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 26, 04:27 EDT
Update - The mother node 12 is being rebooted at the moment. We apologize for this inconvenience and we will continue providing updates as soon as possible .
Jul 26, 04:14 EDT
Investigating - At this time, the server is facing a very high I/O (input/output) issue and thus all the virtual machines (VMs) are facing the same. During this outage, your VPSs may respond very slowly to any network requests. We are investigating this issue as of now.

During this outage, your VPSs may not be available. We apologize for this inconvenience and we will continue providing updates as soon as possible .
Jul 26, 03:29 EDT
Jul 25, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 25, 07:37 EDT
Identified - At this time, the web service on this server has stopped responding due to very high load. During this outage, your websites will be inaccessible via browser. We are investigating this issue as of now.

During this outage, your websites will not be available. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible .
Jul 25, 07:29 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 25, 05:40 EDT
Monitoring - The server is back online as of now. We are monitoring it closely as all services start responding as normal.

Once again, during this outage, you will be not be able to connect to all services at this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 25, 05:25 EDT
Investigating - This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are now rebooting this server in order to bring it back online.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 25, 05:08 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 25, 02:09 EDT
Investigating - At this time, the web service on this server has stopped responding due to very high load. During this outage, your websites will be inaccessible via browser. We are investigating this issue as of now.

During this outage, your websites will not be available. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible .
Jul 25, 02:03 EDT
Jul 24, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 24, 08:22 EDT
Monitoring - The server is back from reboot as of now, we are monitoring it closely as all services are back online as normal.

Once again, during this outage, you will be not be able to connect to all services on this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 24, 08:18 EDT
Identified - This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are now rebooting this server in order to bring it back online.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 24, 08:10 EDT
Jul 23, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 23, 19:47 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue.
Jul 23, 19:09 EDT
Jul 22, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 22, 04:51 EDT
Investigating - This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are now checking this server in order to bring it back online.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 22, 04:10 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 22, 02:38 EDT
Investigating - This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are now checking this server in order to bring it back online.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 22, 02:17 EDT
Jul 21, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 21, 09:42 EDT
Monitoring - We identified a huge amount of malicious traffic hitting the server and it caused  service outages. We are able to mitigate the traffic and the server is responding fine now.

We are closely monitoring the server and we will update this thread if we notice any further issues.
Jul 21, 07:13 EDT
Investigating - Service affected: HTTP (Web)
Services NOT affected: email, MySQL (databases), FTP, SSH

At this time, the web service on this server has stopped responding. During this outage, your websites will be inaccessible via browser.

We are currently investigating this issue.
Jul 21, 06:05 EDT
Completed - The maintenance has been completed and server is back online. Please feel free to contact support if you notice any issues.
Jul 21, 05:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 04:00 EDT
Scheduled - As per the notice issued to customers impacted by this maintenance, server r6-vancouver is going offline for filesystem check. Further updates will be posted here.
Jul 21, 03:52 EDT
Jul 20, 2016
Completed - The maintenance is now completed, server back online and services are responding. Thank you for your kind patience.
Jul 20, 09:06 EDT
Verifying - The maintenance is now almost completed, the server is getting a final reboot and should be back online soon.
Jul 20, 08:59 EDT
Update - The maintenance 50% completed. Please stand by for further updates.
Jul 20, 04:52 EDT
In progress - The maintenance is progressing at this time, more updates to come.
Jul 20, 03:11 EDT
Scheduled - As per the notice issued to customers impacted by this maintenance, server bs9-dallas is going offline for filesystem check. Further updates will be posted here
Jul 20, 02:06 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 20, 00:23 EDT
Monitoring - The attack is over at the moment. However we are keeping a close eye on the server to prevent any further issues.
Jul 19, 23:46 EDT
Investigating - This server is experiencing connectivity issues with web service due to mild "pingback attack".

We are actively working with this issue. Please note that all of the services are up in the server but you may experience issues with connecting the web service.

We apologize for this inconvenience and we will continue providing updates as soon as possible.
Jul 19, 23:31 EDT
Jul 19, 2016
Resolved - The problem with email delivery is now resolved, we thank you for your patience during this service disruption.
Jul 19, 16:20 EDT
Monitoring - Mail is now flowing through correctly at this time, we are continuing to monitor the situation and will post further updates shortly.
Jul 19, 16:11 EDT
Investigating - We have identified a problem with our outbound email services, we are currently investigating the cause of mail delivery problems and further updates will be posted shortly.
Jul 19, 15:45 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 19, 05:45 EDT
Update - We are still actively working on this issue as of now.

We apologize for this inconvenience and we will continue providing updates as soon as possible.
Jul 19, 04:20 EDT
Identified - This server is experiencing connectivity issues with multiple services due to lack of available disk space in the /home partition.

We are actively working with this issue and we are removing some unwanted contents to clear up the disk space. Please note that all of the services are up in the server but you will experiences issues with all activities which required addition disk space.

We apologize for this inconvenience and we will continue providing updates as soon as possible.
Jul 19, 03:53 EDT
Jul 18, 2016
Completed - The maintenance is completed and server is back online. Please feel free to contact support if you notice any issues.
Jul 18, 03:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:05 EDT
Scheduled - As per the notice issued to customers impacted by this maintenance, server r6-london is going offline for filesystem check. Further updates will be posted here.
Jul 18, 00:01 EDT
Jul 17, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 17, 21:38 EDT
Update - The server is being rebooted at the moment.
Jul 17, 21:32 EDT
Investigating - This server has become unresponsive.. During this outage, all connections to this server will not be able to be completed. We are investigating this issue as of now.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 17, 21:15 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 17, 01:44 EDT
Investigating - At this time, the web service on this server has stopped responding due to very high load. During this outage, your websites will be inaccessible via browser. We are investigating this issue as of now.

During this outage, your websites will not be available. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible .
Jul 17, 01:38 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 17, 00:55 EDT
Update - The server r2-atlanta and node 256 are back online and has been stable.

The server s2-atlanta is still facing DDOS attack, and has been null routed until the attack subsides. During this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 16, 20:29 EDT
Investigating - The server is facing anther DDOS attack, we have contacted our Datacenter technicians to investigate this issue.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 16, 17:03 EDT
Resolved - We are experiencing packet loss issues with the server and we are actively working with the datacenter engineers to resolve this issue as quickly as possible.
Jul 17, 00:25 EDT
Investigating - At this time, the web service on this server has stopped responding. During this outage, your websites will be inaccessible via browser. We are investigating this issue as of now.
Jul 16, 23:41 EDT
Jul 16, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 16, 03:29 EDT
Monitoring - As of now Nullrotue has been lifted and server is responding online, we are watching this server closely to see any repeat of attack . Feel free to contact support for any issues.
Jul 16, 02:41 EDT
Identified - We have found that the server problems are being caused by a denial of service attack directed at this server. Our Datacenter technicians are still working on this issue as of now.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 16, 02:05 EDT
Investigating - This server has become unresponsive due to high serverload. During this outage, all connections to this server will not be able to be completed. We are investigating this issue as of now.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Jul 16, 01:44 EDT
Jul 15, 2016
Resolved - The maintenance has been completed and servers are online. Please feel free to contact support if you notice any issues.
Jul 15, 16:05 EDT
Identified - The data center is currently performing an emergency maintenance on their network routers.
Jul 15, 15:46 EDT
Investigating - The servers in the Singapore location are not responding to network requests. We are currently investigating this issue.
Jul 15, 15:39 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Jul 15, 01:29 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue.
Jul 15, 01:10 EDT