bs2-dallas.accountservergroup.com : Emergency Maintenance

Posted: 12:27 am EST 12/10/16

Updated: 3:26 am EST 12/10/16

Maintenance Start Time: 12:00 am EST 12/10/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you

Server back online

s4-sanjose.accountservergroup.com : Emergency Maintanance

Posted: 2:36 pm EST 12/09/16

Updated: 4:53 pm EST 12/09/16

Maintenance Start Time: 2:00 pm EST 12/09/16

Estimated duration: 4 hours

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you

Update : Server responded to the hard reboot and are back to online.

bs3-amsterdam.accountservergroup.com | Emergency Maintenance

Posted: 6:16 am EST 12/09/16

Updated: 6:34 am EST 12/09/16

Maintenance Start Time: 12:00 am EST 12/09/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you

bs15-dallas.accountservergroup.com | Emergency Maintenance

Posted: 12:19 pm EST 12/08/16

Updated: 2:49 pm EST 12/08/16

Maintenance Start Time: 11:47 pm EST 12/08/16

Estimated duration: 2 hours 30 minutes

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you

Server is back online.

Service Disruption : bs2-dallas

Posted: 11:17 pm EST 12/07/16

Updated: 12:13 am EST 12/08/16

Disruption Start Time: 12:00 am EST 12/07/16

Estimated duration:

Status: Resolved

Update: Server is back online and working fine now.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs15-dallas.accountservergroup.com | Emergency Maintenance

Posted: 12:39 pm EST 12/07/16

Updated: 4:02 pm EST 12/07/16

Maintenance Start Time: 12:08 am EST 12/08/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you

The server is fine now.

Disruption of Service: bs3-amsterdam.accountservergroup.com

Posted: 12:23 pm EST 12/07/16

Updated: 1:05 pm EST 12/07/16

Maintenance Start Time: 12:22 pm EST 12/07/16

Estimated duration:

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you.

The server is online now.

s4-sanjose

Posted: 9:52 am EST 12/07/16

Updated: 11:56 am EST 12/08/16

Issue Start Time: 12:00 am EST 12/07/16

Estimated duration:

Status: Resolved

Update: We are performing a filesystem check on this server.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs9-dallas.accountservergroup.com : Emergency Maintenance

Posted: 2:44 am EST 12/07/16

Updated: 5:33 am EST 12/07/16

Issue Start Time: 12:00 am EST 12/07/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you,

bs15-dallas.accountservergroup.com : Emergency Maintenance

Posted: 4:45 pm EST 12/06/16

Updated: 1:49 pm EST 12/07/16

Maintenance Start Time: 4:14 am EST 12/07/16

Estimated duration: 2 hours 23 minutes

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you

The server is back online.

s4-sanjose.accountservergroup.com | Emergency Maintenance

Posted: 1:53 pm EST 12/06/16

Updated: 4:30 pm EST 12/06/16

Maintenance Start Time: 1:22 am EST 12/07/16

Estimated duration: 1 hour 30 minutes

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you

??The server is back online.

r2-miami.webserversystems.com : Emergency Maintenance

Posted: 11:33 am EST 12/06/16

Updated: 12:55 pm EST 12/06/16

Maintenance Start Time: 12:00 am EST 12/06/16

Estimated duration: 2 hours

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you

Update: server is back online

s4-sanjose.accountservergroup.com : Emergency Maintenance

Posted: 6:30 pm EST 12/05/16

Updated: 11:37 am EST 12/06/16

Maintenance Start Time: 6:29 pm EST 12/05/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you,

s2-atlanta.accountservergroup.com : Emergency Maintenance

Posted: 5:01 pm EST 12/05/16

Updated: 10:23 am EST 12/06/16

Maintenance Start Time: 3:43 pm EST 12/05/16

Estimated duration:

Status: In Progress

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you,

bs15-dallas.accountservergroup.com : Emergency Maintenance

Posted: 3:44 pm EST 12/05/16

Updated: 11:37 am EST 12/06/16

Maintenance Start Time: 3:43 pm EST 12/05/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you,

Update : Server responded to reboot and is back up.

node 256, r2-atlanta

Posted: 12:46 pm EST 12/05/16

Updated: 12:46 pm EST 12/05/16

Issue Start Time: 12:00 am EST 12/05/16

Estimated duration:

Status: In Progress

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

We have discovered network issues affecting connections to this server. During this service disruption, connections to this server may be intermittent. We are now contacting the datacenter network engineers for a full investigation of this issue.

During this outage, you will see intermittent connections to all services. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Emergency Maintenance : bs2-dallas.accountservergroup.com

Posted: 2:15 am EST 12/05/16

Updated: 4:38 am EST 12/05/16

Maintenance Start Time: 12:00 am EST 12/05/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you,

s4-sanjose.accountservergroup.com : Emergency Maintanance

Posted: 6:43 pm EST 12/04/16

Updated: 9:51 pm EST 12/04/16

Maintenance Start Time: 6:41 pm EST 12/04/16

Estimated duration:

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you

Emergency Maintenance : bs6-dallas.accountservergroup.com

Posted: 1:33 am EST 12/04/16

Updated: 5:32 am EST 12/04/16

Maintenance Start Time: 12:00 am EST 12/04/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you

bs15-dallas.accountservergroup.com : Emergency Maintanance

Posted: 12:26 pm EST 12/03/16

Updated: 4:39 pm EST 12/03/16

Maintenance Start Time: 11:30 am EST 12/03/16

Estimated duration: 3 hours

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you,

Update : Maintanance is done. Server is back up.

Server Not Responding: s4-sanjose.accountservergroup.com

Posted: 10:24 am EST 12/03/16

Updated: 10:24 am EST 12/06/16

Disruption Start Time: 12:00 am EST 12/03/16

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you,

Server Not Responding: bs6-dallas.accountservergroup.com

Posted: 1:15 am EST 12/03/16

Updated: 1:32 am EST 12/04/16

Maintenance Start Time: 12:00 am EST 12/03/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you,

s4-sanjose.accountservergroup.com : Emergency Maintanance

Posted: 1:27 pm EST 12/02/16

Updated: 5:08 pm EST 12/02/16

Maintenance Start Time: 1:20 pm EST 12/02/16

Estimated duration: 4 hours

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you

Update : Server is back online.

bs20-dallas

Posted: 12:15 pm EST 12/02/16

Updated: 10:25 am EST 12/06/16

Issue Start Time: 12:00 am EST 12/02/16

Estimated duration:

Status: Resolved

We have found that the server problems are being caused by a denial of service attack directed at this server. At this time, we are enabling hardware protection to help mitigate the attack. During this time, you may still see intermittent connectivity problems, and we will continue to keep this thread updated while the protection is in place.

bs6-dallas.accountservergroup.com

Posted: 2:52 am EST 12/02/16

Updated: 10:25 am EST 12/06/16

Issue Start Time: 12:00 am EST 12/02/16

Estimated duration:

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you

s4-sanjose

Posted: 12:57 pm EST 12/01/16

Updated: 8:45 am EST 12/02/16

Issue Start Time: 12:00 am EST 12/01/16

Estimated duration:

Status: Resolved

Update: We are performing a filesystem check on this server.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs15-dallas

Posted: 11:46 am EST 12/01/16

Updated: 10:26 am EST 12/06/16

Issue Start Time: 12:00 am EST 12/01/16

Estimated duration:

Status: Resolved

Update: We are performing a filesystem check on this server.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs3-amsterdam

Posted: 4:51 am EST 12/01/16

Updated: 10:25 am EST 12/06/16

Disruption Start Time: 4:49 am EST 12/01/16

Estimated duration:

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you

bs7-dallas.accountservergroup.com

Posted: 2:34 am EST 12/01/16

Updated: 6:24 am EST 12/01/16

Issue Start Time: 12:00 am EST 12/01/16

Estimated duration:

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you

bs2-dallas.accountservergroup.com

Posted: 12:20 am EST 12/01/16

Updated: 4:51 am EST 12/01/16

Issue Start Time: 12:00 am EST 12/01/16

Estimated duration:

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you

bs15-dallas.accountservergroup.com

Posted: 8:32 am EST 11/30/16

Updated: 10:27 am EST 12/06/16

Disruption Start Time: 8:22 am EST 11/30/16

Estimated duration:

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you

Service Disruption: S4-sanjose

Posted: 6:53 am EST 11/30/16

Updated: 10:19 am EST 11/30/16

Disruption Start Time: 12:00 am EST 11/30/16

Estimated duration:

Status: Resolved

Update: The server is back online now. Update: The file system check has been completed. We are rebooting the server now.
Update: We are performing a filesystem check on this server.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs3-amsterdam.accountservergroup.com

Posted: 6:44 am EST 11/30/16

Updated: 7:16 am EST 11/30/16

Disruption Start Time: 6:36 am EST 11/30/16

Estimated duration:

Status: Resolved

Server back to online.

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you.

bs9-dallas.accountservergroup.com was down

Posted: 12:57 am EST 11/30/16

Updated: 5:03 am EST 11/30/16

Issue Start Time: 12:00 am EST 11/30/16

Estimated duration:

Status: Resolved

Hello, We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Thank you.

Service Disruption : Bs20-dallas

Posted: 5:29 am EST 11/29/16

Updated: 6:11 am EST 11/29/16

Disruption Start Time: 12:00 am EST 11/29/16

Estimated duration:

Status: Resolved

Update: The server is back online and responding fine now.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs6-dallas.accountservergroup.com - Server down

Posted: 3:00 am EST 11/29/16

Updated: 4:42 am EST 11/29/16

Maintenance Start Time: 12:00 am EST 11/29/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are currently investigating this issue .

Service Disruption : bs7-dallas

Posted: 2:56 am EST 11/29/16

Updated: 10:28 am EST 12/06/16

Disruption Start Time: 12:00 am EST 11/29/16

Estimated duration:

Status: Resolved

Update: The file system check is currently at 50%. We will keep this thread updated with the status.
Update: We are performing a final file system check.
Update: This server is experiencing some hardware related issues and we are actively working with the datacenter engineers to resolve it. Please standby for further updates.
Update: We are actively working to resolve this issue. We will keep this thread updated with the status.

Update: The server was facing file system errors and was taken down to run File System ChecK(FSCK) to ensure file system integrity of the server. The process is still going on.

=======================================================

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are currently investigating this issue .

s4-sanjose.accountservergroup.com : Emergency Maintanance

Posted: 6:05 pm EST 11/28/16

Updated: 10:29 am EST 12/06/16

Maintenance Start Time: 6:00 pm EST 11/28/16

Estimated duration: 4 hours

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are currently investigating this issue on this

shared0003.apthost.com :: Scheduled BBU Swap

Posted: 11:25 am EST 11/28/16

Updated: 12:46 am EST 11/30/16

Maintenance Start Time: 11:00 pm EST 11/29/16

Estimated duration:

Status: Resolved

Update: We are very sorry for this delayed update. The maintenance was over and server is running fine.

============================================================================================

Update: We are going to take this server down for the scheduled maintenance. Please stand by for further updates.

============================================================================================

Hello,

We have scheduled the server shared0003.apthost.com to come down at 23:00 EST on November 29, 2016 for a scheduled BBU Swap. During this time the server will not be accessible, however once we do have further information we will update this post.

bs15-dallas.accountservergroup.com

Posted: 7:05 am EST 11/28/16

Updated: 10:42 am EST 11/28/16

Disruption Start Time: 6:55 am EST 11/28/16

Estimated duration:

Status: Resolved

Server back to online.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Service Disruption: R9-sydney

Posted: 5:38 am EST 11/28/16

Updated: 8:01 am EST 11/28/16

Disruption Start Time: 12:00 am EST 11/28/16

Estimated duration:

Status: Resolved

Update: The server is back online and responding fine now.
Update: We identified some file system related issues and we are performing a filesystem check on this server. Please standby for further updates.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Service Disruption : Node 14

Posted: 1:06 am EST 11/28/16

Updated: 2:25 am EST 11/28/16

Disruption Start Time: 12:00 am EST 11/28/16

Estimated duration:

Status: Resolved

Update: The server is back online and working fine now.

=======================================================

Update: The data center techs are checking the issue now.

=======================================================

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are currently investigating this issue .

s4-sanjose.accountservergroup.com : Emergency Maintanance

Posted: 5:52 pm EST 11/27/16

Updated: 9:13 pm EST 11/27/16

Maintenance Start Time: 4:50 pm EST 11/27/16

Estimated duration: 4 hours

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are currently investigating this issue on this.

bs7-dallas.accountservergroup.com

Posted: 6:23 am EST 11/27/16

Updated: 10:29 am EST 12/06/16

Disruption Start Time: 12:00 am EST 11/27/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are currently investigating this issue on this.

bs7-dallas.accountservergroup.com

Posted: 6:23 am EST 11/27/16

Updated: 10:30 am EST 12/06/16

Disruption Start Time: 12:00 am EST 11/27/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are currently investigating this issue on this.

bs7-dallas.accountservergroup.com

Posted: 6:23 am EST 11/27/16

Updated: 10:29 am EST 12/06/16

Disruption Start Time: 12:00 am EST 11/27/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are currently investigating this issue on this.

bs15-dallas.accountservergroup.com Down

Posted: 1:23 am EST 11/27/16

Updated: 10:29 am EST 12/06/16

Maintenance Start Time: 12:00 am EST 11/27/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are currently investigating this issue on this.

??

bs9-dallas.accountservergroup.com Down

Posted: 1:19 am EST 11/27/16

Updated: 10:29 am EST 12/06/16

Maintenance Start Time: 12:00 am EST 11/27/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE This server has become unresponsive. During this outage, all connections to this server will not be able to be completed. We are currently investigating this issue on this.

s7-singapore.accountservergroup.com

Posted: 10:10 am EST 11/26/16

Updated: 10:31 am EST 12/06/16

Disruption Start Time: 9:30 am EST 11/26/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

s4-sanjose.accountservergroup.com

Posted: 8:29 am EST 11/26/16

Updated: 5:49 pm EST 11/27/16

Disruption Start Time: 8:18 am EST 11/26/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

s7-dc.accountservergroup.com

Posted: 2:12 am EST 11/26/16

Updated: 3:47 am EST 11/26/16

Issue Start Time: 12:00 am EST 11/26/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs2-dallas.accountservergroup.com

Posted: 1:20 am EST 11/26/16

Updated: 5:23 am EST 11/26/16

Issue Start Time: 12:00 am EST 11/26/16

Estimated duration:

Status: Resolved

Server back to online

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

shared0006.apthost.com

Posted: 1:14 am EST 11/26/16

Updated: 1:56 am EST 11/26/16

Issue Start Time: 12:00 am EST 11/26/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

s7-dc.accountservergroup.com was down

Posted: 1:36 am EST 11/25/16

Updated: 2:22 am EST 11/25/16

Issue Start Time: 12:00 am EST 11/25/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of Service: Node 181 and R9-sydney

Posted: 11:37 pm EST 11/24/16

Updated: 12:19 am EST 11/25/16

Disruption Start Time: 12:00 am EST 11/24/16

Estimated duration:

Status: Resolved

Update: The hardware node and all containers are back online now.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of Service : Node 181 and r9-sydney

Posted: 5:23 pm EST 11/24/16

Updated: 10:31 am EST 12/06/16

Issue Start Time: 12:00 am EST 11/24/16

Estimated duration:

Status: Resolved

Update: The server went read-only again, we have contacted the data center to investigate this issue.

Update: The server is back online and responding fine now.

========================================================

Update: We have contacted the data center to check this issue further.

========================================================

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue.

bs3-amsterdam

Posted: 7:34 am EST 11/24/16

Updated: 7:54 am EST 11/24/16

Disruption Start Time: 7:20 am EST 11/24/16

Estimated duration:

Status: Resolved

Back to online


Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs20-dallas

Posted: 7:20 am EST 11/24/16

Updated: 4:20 am EST 11/25/16

Maintenance Start Time: 2:00 am EST 11/25/16

Estimated duration: 3 hours

Status: Resolved

Update: The maintenance has been completed and the server is back online now.
Update: The maintenance is currently in progress.
Update: We will be taking down this server shortly to perform the Hardware Maintenance. Please standby for further updates.

Hello,

We will be bringing down the server on the scheduled date for a hardware maintenance . During this time the servers will not be accessible.

Once we do have any further information we will update this post accordingly.

bs20-dallas

Posted: 5:42 am EST 11/24/16

Updated: 6:18 am EST 11/24/16

Issue Start Time: 12:00 am EST 11/24/16

Estimated duration:

Status: Resolved

Update: The server is back online and responding fine now.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of Service: S7-dc

Posted: 3:04 am EST 11/24/16

Updated: 3:36 am EST 11/24/16

Disruption Start Time: 12:00 am EST 11/24/16

Estimated duration:

Status: Resolved

Update: The server is back online and responding fine now.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs3-amsterdam

Posted: 9:51 am EST 11/23/16

Updated: 10:06 am EST 11/23/16

Disruption Start Time: 9:00 am EST 11/23/16

Estimated duration:

Status: Resolved

Server back to online

=============================================================

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

s7-dc

Posted: 8:32 am EST 11/23/16

Updated: 9:35 am EST 11/23/16

Issue Start Time: 12:00 am EST 11/23/16

Estimated duration:

Status: Resolved

Update: the server is back online.

===

We identified a filesystem related issue with this server and we are performing a file system check on affected partitions. We will keep this thread updated with the status.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of Service: Bs15-dallas

Posted: 12:34 am EST 11/23/16

Updated: 12:40 am EST 11/23/16

Disruption Start Time: 12:00 am EST 11/23/16

Estimated duration:

Status: Resolved

Update: The server is back online and responding fine now.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

s7-dc.accountservergroup.com

Posted: 6:19 am EST 11/22/16

Updated: 8:55 am EST 11/22/16

Disruption Start Time: 12:00 am EST 11/22/16

Estimated duration:

Status: Resolved

Server is up and all services are running fine.

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Disruption of Service: Bs7-dallas and S7-dc

Posted: 4:11 am EST 11/22/16

Updated: 10:31 am EST 12/06/16

Disruption Start Time: 12:00 am EST 11/22/16

Estimated duration:

Status: Resolved

Update: The server s7-dc is back online. We are performing a filesystem check on Bs7-dallas. We will keep this thread updated with the status.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of Service: Bs3-amsterdam

Posted: 1:08 am EST 11/22/16

Updated: 2:27 am EST 11/22/16

Disruption Start Time: 12:00 am EST 11/22/16

Estimated duration:

Status: Resolved

Update: The server is back online and responding fine now.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of Service: uscentral434.accountservergroup.com

Posted: 9:30 pm EST 11/21/16

Updated: 10:43 pm EST 11/21/16

Disruption Start Time: 8:30 pm EST 11/21/16

Estimated duration:

Status: Resolved

It has come to our attention that there is a disruption of service preventing connections to uscentral434.accountservergroup.com. We are investigating this and will post updates here as we have more information.

uscentral434.accountservergroup.com is functioning normally again. We do sincerely apologize for this untimely disruption.

s4-sanjose

Posted: 11:50 am EST 11/21/16

Updated: 10:31 am EST 12/06/16

Issue Start Time: 12:00 am EST 11/21/16

Estimated duration:

Status: Resolved

We identified a filesystem related issue with this server and we are performing a file system check on affected partitions. We will keep this thread updated with the status.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of Service: Bs2-dallas

Posted: 12:50 am EST 11/21/16

Updated: 10:31 am EST 12/06/16

Disruption Start Time: 12:00 am EST 11/21/16

Estimated duration:

Status: Resolved

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

soluscn17xen

Posted: 11:29 pm EST 11/20/16

Updated: 2:22 am EST 11/21/16

Maintenance Start Time: 12:00 am EST 11/20/16

Estimated duration:

Status: Resolved

Hello,

Raid Problem on this server so contacted DC to replace BBU[Battery Backup Unit] and Schedule a maintenance[1 am to 4 am ] tomorrow.

The maintenance has been completed and the server is back online.

bs15-dallas down

Posted: 10:46 am EST 11/20/16

Updated: 10:32 am EST 12/06/16

Disruption Start Time: 12:00 am EST 11/20/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail access. Services not affected include MySQL, MS SQL , POP/IMAP, and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you!

s4-sanjose.accountservergroup.com

Posted: 8:34 am EST 11/20/16

Updated: 11:34 am EST 11/20/16

Disruption Start Time: 8:00 am EST 11/20/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail access. Services not affected include MySQL, MS SQL , POP/IMAP, and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you!

Disruption of Service: bs2-dallas.accountservergroup.com

Posted: 3:37 am EST 11/20/16

Updated: 10:43 am EST 11/20/16

Maintenance Start Time: 12:00 am EST 11/20/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail access. Services not affected include MySQL, MS SQL , POP/IMAP, and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you!

Disruption of services: bs15-dallas.accountservergroup.com

Posted: 8:07 am EST 11/19/16

Updated: 10:11 am EST 11/19/16

Issue Start Time: 12:00 am EST 11/19/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail access. Services not affected include MySQL, MS SQL , POP/IMAP, and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you!

s4-sanjose

Posted: 7:45 am EST 11/18/16

Updated: 1:02 pm EST 11/18/16

Issue Start Time: 12:00 am EST 11/18/16

Estimated duration:

Status: Resolved

The server is back online.

We identified a filesystem related issue with this server and we are performing a file system check on affected partitions. We will keep this thread updated with the status.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of services: bs2-dallas.accountservergroup.com

Posted: 12:17 am EST 11/18/16

Updated: 2:30 am EST 11/18/16

Disruption Start Time: 12:00 am EST 11/18/16

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail access. Services not affected include MySQL, MS SQL , POP/IMAP, and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Thank you!

bs20-dallas

Posted: 5:48 am EST 11/17/16

Updated: 6:27 am EST 11/17/16

Issue Start Time: 12:00 am EST 11/17/16

Estimated duration:

Status: Resolved

Update: the server is now back online.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs2-dallas

Posted: 2:21 am EST 11/17/16

Updated: 10:32 am EST 12/06/16

Disruption Start Time: 12:00 am EST 11/17/16

Estimated duration:

Status: Resolved

Update: We are now performing a FSCK on the server.

Update: The server has failed to boot. We have escalated this issue to the data center techs are they are looking into this issue at the moment.

========================================================

Update : We identified a filesystem related issue with this server and we are performing a file system check(FSCK) on affected partitions. We will keep this thread updated with the status.

========================================================

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of Service: Bs3-amsterdam

Posted: 4:16 pm EST 11/16/16

Updated: 4:38 pm EST 11/16/16

Disruption Start Time: 12:00 am EST 11/16/16

Estimated duration:

Status: Resolved

Update: The server is back online and responding fine now.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of Service: S4-sanjose

Posted: 1:17 pm EST 11/16/16

Updated: 4:24 pm EST 11/16/16

Disruption Start Time: 12:00 am EST 11/16/16

Estimated duration:

Status: Resolved

Update: The file system check has been completed and the server is back online now.
Update: We identified a filesystem related issue with this server and we are performing a file system check on affected partitions. We will keep this thread updated with the status.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs15-dallas

Posted: 11:56 am EST 11/16/16

Updated: 3:52 pm EST 11/16/16

Issue Start Time: 12:00 am EST 11/16/16

Estimated duration:

Status: Resolved

Update: The file system check has been completed and the server is back online now.
Update: The file system check is currently in progress.
Update: We are currently performing a FSCK on the server.

We are currently facing issues with the server which are making all/most services on this server inaccessible completely. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

bs15-dallas

Posted: 7:42 am EST 11/15/16

Updated: 7:42 am EST 11/15/16

Issue Start Time: 12:00 am EST 11/15/16

Estimated duration:

Status: In Progress

Update: We are currently performing a FSCK on the server.

We are currently facing issues with the server which are making all/most services on this server inaccessible completely. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

s4-sanjose

Posted: 6:02 am EST 11/15/16

Updated: 8:52 am EST 11/15/16

Issue Start Time: 12:00 am EST 11/15/16

Estimated duration:

Status: Resolved

Update: The server is now back online.

Update: We are currently performing a FSCK on the server.

We are currently facing issues with the server which are making all/most services on this server inaccessible completely. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

bs6-dallas

Posted: 4:10 am EST 11/15/16

Updated: 4:53 am EST 11/15/16

Disruption Start Time: 12:00 am EST 11/15/16

Estimated duration:

Status: Resolved

Update: The server is back to online and responding fine now.

========================================================

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

bs3-amsterdam

Posted: 3:14 am EST 11/15/16

Updated: 3:53 am EST 11/15/16

Disruption Start Time: 12:00 am EST 11/15/16

Estimated duration:

Status: Resolved

Update: The server is back to online and responding fine now.

========================================================

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of Service: Bs3-amsterdam

Posted: 2:01 pm EST 11/14/16

Updated: 2:31 pm EST 11/14/16

Disruption Start Time: 12:00 am EST 11/14/16

Estimated duration:

Status: Resolved

The server is back online and responding fine now.


Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

s10-vancouver

Posted: 12:54 am EST 11/14/16

Updated: 11:39 am EST 11/14/16

Issue Start Time: 12:00 am EST 11/14/16

Estimated duration:

Status: Resolved

Update: Server back to online and responding fine now.

Update: We are now booting the server into Rescue mode in order to start a FSCK.

Update: We have contacted the data center to check this issue further. We are waiting for an update from the data center.

===========================================================

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue.

bs2-dallas

Posted: 11:18 pm EST 11/13/16

Updated: 12:36 am EST 11/14/16

Disruption Start Time: 12:00 am EST 11/13/16

Estimated duration:

Status: Resolved

Update: Server back to online and responding fine now.

==============================================

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue.

s4-sanjose.accountservergroup.com

Posted: 8:56 am EST 11/13/16

Updated: 11:38 am EST 11/14/16

Disruption Start Time: 12:00 am EST 11/13/16

Estimated duration:

Status: Resolved

Update: Server back to online and responding fine now.

We are currently facing issues with the server which are making all/most services on this server inaccessible completely. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

pinterest.accountservergroup.com

Posted: 7:06 am EST 11/13/16

Updated: 7:31 am EST 11/13/16

Disruption Start Time: 12:00 am EST 11/13/16

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible completely. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

r2-sanjose.webserversystems.com

Posted: 5:23 am EST 11/13/16

Updated: 8:00 am EST 11/13/16

Disruption Start Time: 12:00 am EST 11/13/16

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible completely. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

bs3-amsterdam

Posted: 4:01 am EST 11/13/16

Updated: 4:25 am EST 11/13/16

Disruption Start Time: 12:00 am EST 11/13/16

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible completely. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

bs15-dallas.accountservergroup.com : Emergency Maintanance

Posted: 1:11 am EST 11/13/16

Updated: 2:40 am EST 11/13/16

Maintenance Start Time: 12:00 am EST 11/13/16

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible completely. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Update : FSCK is done and server is back up.

bs9-dallas : Emergency Maintanance

Posted: 12:45 am EST 11/13/16

Updated: 6:07 am EST 11/13/16

Maintenance Start Time: 12:00 am EST 11/13/16

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible completely. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Disruption of Service: r1-brazil

Posted: 2:28 pm EST 11/12/16

Updated: 3:48 pm EST 11/12/16

Maintenance Start Time: 12:00 am EST 11/12/16

Estimated duration:

Status: Resolved

Serving up and serving fine now.

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

bs20-dallas

Posted: 7:50 am EST 11/12/16

Updated: 8:48 am EST 11/12/16

Disruption Start Time: 5:30 am EST 11/12/16

Estimated duration:

Status: Resolved

Update: Server back to online and responding fine now.

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Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of Service: Bs3-amsterdam

Posted: 5:48 am EST 11/11/16

Updated: 6:39 am EST 11/11/16

Disruption Start Time: 12:00 am EST 11/11/16

Estimated duration:

Status: Resolved

Update: The server is back online and responding fine now.

Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

s7-dc

Posted: 1:25 am EST 11/11/16

Updated: 2:20 am EST 11/11/16

Disruption Start Time: 12:00 am EST 11/11/16

Estimated duration:

Status: Resolved

Update: The server is back online and responding fine now.

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Services affected: HTTP (web), email, MySQL (databases), FTP, SSH

Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .

Disruption of service: s4-sanjose.accountservergroup.com

Posted: 7:01 pm EST 11/10/16

Updated: 10:06 pm EST 11/10/16

Maintenance Start Time: 12:00 am EST 11/10/16

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

VPS Reboots

Posted: 3:38 pm EST 11/10/16

Updated: 3:38 pm EST 11/10/16

Maintenance Start Time: 3:30 pm EST 11/10/16

Estimated duration:

Status: In Progress

At this time, we are performing maintenance on a large portion of VPS accounts. We expect little to no impact, just minimal downtime while the servers reboot.

We appreciate your patience while we perform this maintenance.