uswest60 : Scheduled RAM Swap

Posted: 9:25 pm EST 12/05/18

Updated: 9:25 pm EST 12/05/18

Maintenance Start Time: 4:00 am EST 12/07/18

Estimated duration: 3 hours

Status: Pending

Greetings,

We must take uswest60 temporarily offline for a scheduled RAM swap. All sites and services will be down while work is in progress.

Scheduled Maintenance : xi3-dallas.accountsupportgroup.com : Reboot

Posted: 6:07 am EST 12/03/18

Updated: 11:56 pm EST 12/03/18

Maintenance Start Time: 2:00 am EST 12/04/18

Estimated duration: 1 hour

Status: Canceled

Hi,

We are going to reboot this server tomorrow by 2:00AM EDT. During the maintenance you will face issues in editing DNS.

We apologize for any inconvenience. Thank you for your patience!

Network Packetloss : Site5

Posted: 3:53 pm EST 12/01/18

Updated: 6:06 am EST 12/03/18

Issue Start Time: 3:51 pm EST 12/01/18

Estimated duration: 2 hours

Status: Resolved

Hi,

We are getting high packetloss on below servers.

shared22.accountservergroup.com

shared23.accountservergroup.com

reseller2.webserversystems.com

reseller3.webserversystems.com

Network team is already working on this. This issue will be sorted soon.

Sorry for the inconvenience caused to you. We will keep update the status here.

Thank you.

Scheduled maintenance : s2-hongkong.accountservergroup.com : FSCK

Posted: 1:03 am EST 11/26/18

Updated: 2:31 am EST 11/27/18

Maintenance Start Time: 3:00 am EST 11/28/18

Estimated duration: 2 hours

Status: Pending

We are going to perform FSCK on one of the partitions on the server. During the time, there will not be much effect for few customers.

Sorry for the inconvenience caused to you and thanks for co-operating with us.

Emergency maintenance : s2-hongkong.accountservergroup.com : FSCK

Posted: 11:22 pm EST 11/25/18

Updated: 12:49 am EST 11/26/18

Issue Start Time: 11:20 pm EST 11/25/18

Estimated duration: 2 hours

Status: Resolved

FSCK is on going at this moment. During this period server is down, so none of the services will work.

Sorry for the inconvenience caused to you. We will update the status here.

Emergency maint on shared5.accountservergroup.com

Posted: 3:39 am EST 11/23/18

Updated: 3:41 am EST 11/23/18

Maintenance Start Time: 3:37 am EST 11/23/18

Estimated duration: 2 hours

Status: Pending

Emergency maint on shared5.accountservergroup.com

We are performing an emergency maint on the box. During the maint, services will be down. Sorry for any trouble caused. We will inform once the services will be back. Please follow this post for any further updates.

Emergency maintenance on multiple server

Posted: 9:29 pm EST 11/15/18

Updated: 11:23 pm EST 11/15/18

Maintenance Start Time: 9:27 pm EST 11/15/18

Estimated duration: 3 hours

Status: Resolved

Hello,

We are performing emergency hardware maintenance on this server. The service will be unavailable during the maintenance .

We apologize for any inconvenience. Thank you for your patience!

Host nodes/Servers under maintenance :: s6-sydney.accountservergroup.com s5-sydney.accountservergroup.com s8-sydney.accountservergroup.com r8-sydney.webserversystems.com r7-sydney.webserversystems.com r9-sydney.webserversystems.com s7-sydney.accountservergroup.com s9-sydney.accountservergroup.com r10-sydney.webserversystems.com

Scheduled Maintenance : s5-nyc.accountservergroup.com

Posted: 2:46 am EST 11/14/18

Updated: 3:00 am EST 11/14/18

Maintenance Start Time: 1:30 am EST 11/15/18

Estimated duration: 30 minutes

Status: Canceled

Hello ,,

We will be performing a scheduled reboot on s5-nyc.accountservergroup.com at 15/Nov/18 01:30 AM as part of RAM upgrade. It will not take no longer than 30 minutes time ..

Emergency Maintenance:: Multiple Servers

Posted: 3:01 am EST 11/06/18

Updated: 5:53 am EST 11/06/18

Maintenance Start Time: 3:00 am EST 11/06/18

Estimated duration: 4 hours

Status: Resolved

Hello,

We will be rebooting the following servers to perform system updates. While the servers are offline they will be inaccessible and sites will not load

Maintenance start time: 2AM CDT 11/06/2018 Maintenance end time: 6AM CDT 11/06/2018

cr1-amsterdam.webserversystems.com cr2-amsterdam.webserversystems.com r1-amsterdam.webserversystems.com r2-amsterdam.webserversystems.com r3-amsterdam.webserversystems.com r4-amsterdam.webserversystems.com r5-amsterdam.webserversystems.com r7-amsterdam.webserversystems.com s10-amsterdam.weblimitsiz.com s1-amsterdam.accountservergroup.com s2-amsterdam.accountservergroup.com s3-amsterdam.accountservergroup.com s4-amsterdam.accountservergroup.com s5-amsterdam.accountservergroup.com s6-amsterdam.weblimitsiz.com s7-amsterdam.accountservergroup.com s8-amsterdam.weblimitsiz.com s9-amsterdam.weblimitsiz.com

r1-singapore.webserversystems.com r2-singapore.webserversystems.com r3-singapore.webserversystems.com r4-singapore.webserversystems.com r5-singapore.webserversystems.com r6-singapore.webserversystems.com r7-singapore.webserversystems.com s1-singapore.accountservergroup.com s2-singapore.accountservergroup.com s3-singapore.accountservergroup.com s4-singapore.accountservergroup.com s5-singapore.accountservergroup.com s6-singapore.accountservergroup.com

*.bucharest.accountservergroup.com servers

Posted: 2:54 am EST 11/04/18

Updated: 11:41 pm EST 11/05/18

Maintenance Start Time: 2:54 am EST 11/04/18

Estimated duration: 1 hour

Status: Resolved

We are performing an emergency maintenance on following servers..

r1-bucharest.webserversystems.com // s2-bucharest.accountservergroup.com // s1-bucharest.accountservergroup.com // s3-bucharest.accountservergroup.com

During which the services will be down , sorry for any trouble. We will inform here once back online. So, Please follow this post for any further updates.

Thanks for your understanding.

Emergency Maintenance :s1-atlanta.accountservergroup.com

Posted: 1:04 am EDT 11/04/18

Updated: 3:56 am EST 11/04/18

Maintenance Start Time: 12:00 am EDT 11/04/18

Estimated duration:

Status: Resolved

Greetings,

We are performing an emergency maintenance on this server, during which the services will be down , sorry for any trouble. We will inform here once back online. So, Please follow this post for any further updates.

Thanks for your understanding.

Scheduled Reboots :: Multiple Servers

Posted: 6:25 pm EDT 10/31/18

Updated: 6:25 pm EDT 10/31/18

Maintenance Start Time: 7:00 am EDT 11/01/18

Estimated duration: 2 hours

Status: Pending

Hello,

We will be rebooting the following servers to perform system updates. While the servers are offline they will be inaccessible and sites will not load.

Maintenance start time: 6AM CDT 11/01/2018 Maintenance end time: 8AM CDT 11/01//2018

r1-sanjose r2-sanjose s1-sanjose s2-sanjose s3-sanjose s2-seattle s3-seattle r1-seattle r2-seattle s1-seattle

Scheduled Reboots :: Multiple Servers

Posted: 6:25 pm EDT 10/31/18

Updated: 6:25 pm EDT 10/31/18

Maintenance Start Time: 7:00 am EDT 11/01/18

Estimated duration: 2 hours

Status: Pending

Hello,

We will be rebooting the following servers to perform system updates. While the servers are offline they will be inaccessible and sites will not load.

Maintenance start time: 6AM CDT 11/01/2018 Maintenance end time: 8AM CDT 11/01//2018

s2-seattle s3-seattle

Scheduled Reboots :: Multiple Servers

Posted: 3:22 am EDT 10/31/18

Updated: 3:22 am EDT 10/31/18

Maintenance Start Time: 2:00 am EDT 11/02/18

Estimated duration: 1 hour

Status: Pending

Hello,

We will be rebooting the following servers to perform system updates. While the servers are offline they will be inaccessible and sites will not load

Maintenance start time: 2AM EDT11/02/2018 Maintenance end time: 3AM EDT 11/02/2018

r2-dc s5-sydney s6-vancouver

Scheduled Reboots :: Multiple Servers

Posted: 6:10 pm EDT 10/30/18

Updated: 12:57 pm EST 11/04/18

Maintenance Start Time: 7:00 am EDT 10/31/18

Estimated duration: 2 hours

Status: Resolved

Hello,

We will be rebooting the following servers to perform system updates. While the servers are offline they will be inaccessible and sites will not load

Maintenance start time: 6AM CDT10/31/2018 Maintenance end time: 8AM CDT 10/31/2018

r2-toronto s9-toronto

Scheduled Reboots :: Multiple Servers

Posted: 6:08 pm EDT 10/30/18

Updated: 6:08 pm EDT 10/30/18

Maintenance Start Time: 7:00 am EDT 10/31/18

Estimated duration: 2 hours

Status: Pending

Hello,

We will be rebooting the following servers to perform system updates. While the servers are offline they will be inaccessible and sites will not load

Maintenance start time: 6AM CDT 10/31/2018 Maintenance end time: 8AM CDT 10/31/2018

r1-toronto r3-toronto r4-toronto r5-toronto s1-toronto s2-toronto s3-toronto s4-toronto s5-toronto s6-toronto s7-toronto s8-toronto

Scheduled Reboots :: Multiple Servers

Posted: 7:39 am EDT 10/30/18

Updated: 8:22 am EDT 10/30/18

Maintenance Start Time: 8:00 am EDT 10/30/18

Estimated duration:

Status: Resolved

Hello, 

We will be rebooting the following servers at 08:00AM EDT. 
While the servers are offline they will be inaccessible and sites will not load. 

r2-dc
r3-dc
r4-dc
s1-dc
s3-dc
s4-dc
s5-dc
s6-dc

dal1.hvm258.asmallorange.com

Posted: 3:11 pm EDT 10/29/18

Updated: 3:26 pm EDT 10/29/18

Maintenance Start Time: 3:10 pm EDT 10/29/18

Estimated duration: 30 minutes

Status: Resolved

Greetings,

We are performing an emergency maintenance on this server.. VMs under this node are down atm.

We will inform here once all the VMs back online. So, Please follow this post for any further updates.

Thanks for your understanding.

Scheduled Reboot :: s7-singapore

Posted: 8:31 am EDT 10/29/18

Updated: 8:53 am EDT 10/29/18

Maintenance Start Time: 8:45 am EDT 10/29/18

Estimated duration:

Status: Resolved

Hello, 

We will be rebooting the server s7-singapore at 08:45am EDT . 
During this time sites on this server will be inaccessible. 
Once this is completed we will update this post accordingly.

s2-bucharest.accountservergroup.com

Posted: 10:28 am EDT 10/22/18

Updated: 10:40 am EDT 10/22/18

Maintenance Start Time: 10:22 am EDT 10/22/18

Estimated duration: 4 hours

Status: In Progress

We are currently facing issues with cPanel/WHM license, we are currently working on it. There are no other service impact.

Scheduled reboot: Ram upgrade

Posted: 2:58 am EDT 10/18/18

Updated: 5:34 am EDT 10/22/18

Maintenance Start Time: 2:00 am EDT 10/22/18

Estimated duration: 1 hour

Status: Resolved

We are performing scheduled RAM upgrade on below servers on Monday starts at 2:00 AM EDT.

s2-miami.accountservergroup.com r6-sydney.webserversystems.com r11-sydney.webserversystems.com s1-toronto.accountservergroup.com s1-nyc.accountservergroup.com s2-amsterdam.accountservergroup.com r2-nyc.webserversystems.com s1-lax.accountservergroup.com s7-toronto.accountservergroup.com s3-bucharest.accountservergroup.com casaloma.accountservergroup.com s6-nyc.accountservergroup.com r3-dc.webserversystems.com s5-montreal.accountservergroup.com s3-bucharest.accountservergroup.com r1-bucharest.webserversystems.com

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Emergency Network Maintenance: Dallas Datacenter

Posted: 10:05 pm EDT 10/11/18

Updated: 10:21 pm EDT 10/11/18

Maintenance Start Time: 9:30 pm EDT 10/11/18

Estimated duration: 1 hour

Status: In Progress

Greetings.

Emergency maintenance on the network in our Dallas datacenter is now complete.

Emergency Maintenance:r1-lax.webserversystems.com

Posted: 1:23 am EDT 10/09/18

Updated: 2:06 am EDT 10/09/18

Maintenance Start Time: 1:22 am EDT 10/09/18

Estimated duration:

Status: Resolved

We are performing emergency maintenance on this server. The service will be unavailable during the maintenance time.

r1-sanjose.webserversystems.com : Emergence maintenance

Posted: 5:13 am EDT 09/28/18

Updated: 5:13 am EDT 09/28/18

Issue Start Time: 5:11 am EDT 09/28/18

Estimated duration:

Status: In Progress

Hello,

We are performing emergency maintenance on this server. The service will be unavailable during the maintenance time.

Maintenance Start Time: 04:30 AM EDT 09/26/18

Posted: 3:20 am EDT 09/25/18

Updated: 11:07 am EDT 09/25/18

Maintenance Start Time: 4:30 am EDT 09/26/18

Estimated duration: 1 hour

Status: Pending

Hello,

We are performing a Scheduled Maintenance on shared1.apthost.com server starting at 03:30 AM CDT [04:30 AM EDT] on 2018-09-26. All services will be offline during the maintenance period. The maximum duration is 1 hour.

Please follow this topic for further updates.

Packet loss on s10-london.accountservergroup.com

Posted: 2:22 am EDT 09/20/18

Updated: 4:47 am EDT 09/20/18

Issue Start Time: 2:19 am EDT 09/20/18

Estimated duration:

Status: Resolved

We are having huge packet loss on this server and currently the server is inaccessible completely. We are actively working on this.

We will keep you posted.

shared66.accountservergroup.com Scheduled MYSQL Maintenace

Posted: 8:17 am EDT 09/19/18

Updated: 4:07 am EDT 09/20/18

Maintenance Start Time: 3:00 am EDT 09/20/18

Estimated duration: 2 hours

Status: Pending

hello,

We are performing Scheduled Maintenance on shared66.accountservergroup.com server starting at 02:00 AM CDT [03:00 AM EDT] on Sept 20th. WEB services may experience service interruption.

maintenance completed successfully.

Emergency Maintenance: s10-london.accountservergroup.com

Posted: 11:46 am EDT 09/12/18

Updated: 11:50 am EDT 09/12/18

Issue Start Time: 11:45 am EDT 09/12/18

Estimated duration: 2 hours

Status: Pending

We are performing emergency maintenance on this server. The service will be unavailable during the maintenance time.

Emergency Maintenance:: s2-hongkong.accountservergroup.com

Posted: 6:19 am EDT 09/09/18

Updated: 9:41 pm EDT 09/09/18

Maintenance Start Time: 6:18 am EDT 09/09/18

Estimated duration: 2 hours

Status: Resolved

Hello,

We are performing emergency hardware maintenance on this server. The service will be unavailable during the maintenance and the duration is expected to be 2 hour.

s2-lax.accountservergroup.com | Emergency Maintanence

Posted: 7:48 am EDT 09/03/18

Updated: 7:48 am EDT 09/03/18

Maintenance Start Time: 7:47 am EDT 09/03/18

Estimated duration: 1 hour

Status: Pending

Hello,

We are performing emergency maintenance on s2-lax.accountservergroup.com . The services will be unavailable during the maintenance time.

Emergency Maintanence | shared12.accountservergroup.com

Posted: 2:29 am EDT 08/29/18

Updated: 3:27 am EDT 08/29/18

Maintenance Start Time: 2:26 am EDT 08/29/18

Estimated duration: 1 hour

Status: Resolved

We have a emergency maintenance for shared12.accountservergroup.com now . The services will be unavailable for this period of time. Thanks for your understanding.

Emergency maintenance : r3-amsterdam.webserversystems.com

Posted: 11:44 am EDT 08/26/18

Updated: 11:46 am EDT 08/26/18

Issue Start Time: 11:41 am EDT 08/26/18

Estimated duration: 4 hours

Status: Pending

We are performing emergency maintenance on this server, file check running on this server which will make most services on this server inaccessible either completely or sporadically. We will keep you posted.

Services affected include mysql, apache and the box in general.

We will keep you posted.

r1,s1,s2,s3-bucharest.accountservergroup.com are down

Posted: 11:24 pm EDT 08/23/18

Updated: 11:24 pm EDT 08/23/18

Issue Start Time: 11:23 pm EDT 08/23/18

Estimated duration:

Status: Pending

r1-bucharest.accountservergroup.com s1-bucharest.accountservergroup.com s2-bucharest.accountservergroup.com s3-bucharest.accountservergroup.com

We are currently facing issues with the above servers which are making all/most services on this server inaccessible completely. We are actively investigating the issue.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Live Chat Maintenance

Posted: 9:05 am EDT 08/22/18

Updated: 11:55 pm EDT 08/22/18

Maintenance Start Time: 9:00 am EDT 08/22/18

Estimated duration: 1 hour 30 minutes

Status: Resolved

We are performing Live Chat maintenance to improve your support experience! There should be no interruption of active chats, but there may be a small window where new chats may not be created. We would ask that you please try again after the maintenance window, or open a ticket to our support team under your Customer Area.

We apologize for any inconvenience. Thank you so much for your patience!

Scheduled maintenance

Posted: 5:00 am EDT 08/20/18

Updated: 5:01 am EDT 08/20/18

Maintenance Start Time: 3:00 am EDT 08/21/18

Estimated duration: 20 minutes

Status: Pending

Greetings,

The following servers will be rebooted as part of a scheduled maintenance on 2018-08-21 at 03:00 EDT .

michael.webserversystems.com

mixmag.webserversystems.com

surfergirl.accountservergroup.com

webify.webserversystems.com

dqg2.accountservergroup.com

Thanks for your understanding.

shared35.accountservergroup.com

Posted: 9:42 am EDT 08/10/18

Updated: 10:21 am EDT 08/10/18

Maintenance Start Time: 9:40 am EDT 08/10/18

Estimated duration: 1 hour

Status: Resolved

We are performing emergency maintenance on this server, MySQL restoration is under process. We will keep you posted.

Service affected is MySQL.

r8-amsterdam.webserversystems.com | Maintenance

Posted: 1:06 am EDT 08/09/18

Updated: 10:22 am EDT 08/10/18

Maintenance Start Time: 2:00 am EDT 08/10/18

Estimated duration: 2 hours

Status: Resolved

Hello,

We will be shutting down r8-amsterdam.webserversystems.com for scheduled hardware maintenance on Friday 02:00 AM EDT

All services may be affected, including cPanel, HTTPD, SSH and, IMAP and POP and FTP.

There is no ETA for this process, but we will update this status post with more information as it becomes available.

shared59.accountservergroup.com is going down for emergence maintenance.

Posted: 5:29 pm EDT 08/01/18

Updated: 5:29 pm EDT 08/01/18

Maintenance Start Time: 5:27 pm EDT 08/01/18

Estimated duration: 3 hours

Status: In Progress

We are currently facing issue with the above server which are making all/most services on this server inaccessible completely. We are actively investigating the issue.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

s8-toronto.accountservergroup.com is down

Posted: 12:37 am EDT 07/31/18

Updated: 6:22 am EDT 07/31/18

Issue Start Time: 12:36 am EDT 07/31/18

Estimated duration: 4 hours

Status: Resolved

We are currently facing issue with the above server which are making all/most services on this server inaccessible completely. We are actively investigating the issue.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

r4-toronto.webserversystems.com is down

Posted: 11:32 am EDT 07/30/18

Updated: 8:21 pm EDT 07/30/18

Maintenance Start Time: 11:31 am EDT 07/30/18

Estimated duration: 4 hours

Status: Resolved

We are currently facing issue with the above server which are making all/most services on this server inaccessible completely. We are actively investigating the issue.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

r5-toronto.webserversystems.com

Posted: 5:07 am EDT 07/26/18

Updated: 5:11 am EDT 07/26/18

Maintenance Start Time: 5:11 am EDT 07/26/18

Estimated duration: 3 hours

Status: Pending

We are currently doing an emergency maintenance on r5-toronto.webserversystems.com which may make all/most services on this server inaccessible either completely or sporadically.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

s2-sanjose.accountservergroup.com

Posted: 3:09 am EDT 07/26/18

Updated: 4:15 am EDT 07/26/18

Maintenance Start Time: 3:07 am EDT 07/26/18

Estimated duration: 3 hours

Status: Resolved

We are currently doing an emergency maintenance on s2-sanjose.accountservergroup.com which may make all/most services on this server inaccessible either completely or sporadically.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Scheduled Network Maintenance :: Multiple Servers in Detroit Datacenter

Posted: 2:13 pm EDT 07/25/18

Updated: 1:53 pm EDT 07/31/18

Maintenance Start Time: 9:00 pm EDT 07/31/18

Estimated duration: 4 hours

Status: Pending

Hello everyone,

We will be performing network hardware maintenance in our Detroit datacenter at 9:00PM EDT on July 31st, 2018.

This is an upgrade and will be a great benefit to our network. There may be a short interruption in network traffic while cables are swapped.

Thank you for your patience and understanding. We will update you further as more information becomes available.

Reboot soluscn133xen-sb-miami

Posted: 1:49 pm EDT 07/16/18

Updated: 1:49 pm EDT 07/16/18

Maintenance Start Time: 10:00 pm EDT 07/16/18

Estimated duration: 10 minutes

Status: Pending

https://jira.endurance.com/browse/ESOSD-20416

r1,s1,s2-bucharest.accountservergroup.com are down

Posted: 9:33 am EDT 07/12/18

Updated: 5:05 am EDT 07/13/18

Issue Start Time: 9:32 am EDT 07/12/18

Estimated duration:

Status: Resolved

r1-bucharest.accountservergroup.com s1-bucharest.accountservergroup.com s2-bucharest.accountservergroup.com

We are currently facing issues with the above servers which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Scheduled Maintenance :: soluscn85xen-sb-toronto.accountservergroup.com

Posted: 2:38 am EDT 07/10/18

Updated: 2:38 am EDT 07/10/18

Maintenance Start Time: 3:00 am EDT 07/11/18

Estimated duration: 2 hours

Status: Pending

HI,

We will be powering off the server soluscn85xen-sb-toronto.accountservergroup.com at 2018-07-11 03:00 AM EDT ( Wednesday 11 2018 03:00 AM ) in order to perform maintenance . It will be completed within 120 minutes time. During this time sites hosted on this will be inaccessible.

Emergency database maintenance :: shared9.accountservergroup.com

Posted: 4:44 am EDT 07/04/18

Updated: 7:41 am EDT 07/04/18

Maintenance Start Time: 12:00 am EDT 07/04/18

Estimated duration: 4 hours

Status: Resolved

The server is undergoing an emergency MySQL database maintenance and some of the database driven sites may not be available due to issues with MySQL.

We apologize for the inconvenience and will continue providing updates here.

Update : This has been completed and all sites should be up and running fine.

Scheduled Maintenance :: soluscn85xen-sb-toronto.accountservergroup.com

Posted: 3:17 am EDT 07/04/18

Updated: 3:24 am EDT 07/04/18

Maintenance Start Time: 3:00 am EDT 07/07/18

Estimated duration: 2 hours

Status: Pending

HI,

We will be powering off the server soluscn85xen-sb-toronto.accountservergroup.com at 2018-07-07 03:00 AM EDT ( Saturday 07 2018 03:00 AM ) in order to perform maintenance . It will be completed within 120 minutes time. During this time sites hosted on this will be inaccessible.

r1,s1,s2,s3-bucharest.accountservergroup.com are down

Posted: 7:44 am EDT 06/28/18

Updated: 11:27 pm EDT 08/23/18

Issue Start Time: 7:36 am EDT 06/28/18

Estimated duration:

Status: Pending

r1-bucharest.accountservergroup.com s1-bucharest.accountservergroup.com s2-bucharest.accountservergroup.com s3-bucharest.accountservergroup.com

We are currently facing issues with the above servers which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Scheduled Maintenance :: shared87.accountservergroup.com

Posted: 8:30 am EDT 06/26/18

Updated: 2:02 pm EDT 06/26/18

Maintenance Start Time: 1:30 am EDT 06/28/18

Estimated duration: 1 hour

Status: Resolved

Hi,

We are scheduling a maintenance activity on shared87.accountservergroup.com at 1:30 AM EDT on 2018-06-28 . The services will be unavailable during the maintenance and the duration will be 1 hour.

shared74.accountservergroup.com

Posted: 2:42 am EDT 06/25/18

Updated: 3:12 am EDT 06/25/18

Maintenance Start Time: 2:42 am EDT 06/25/18

Estimated duration: 4 hours

Status: Resolved

Hi, We are experiencing an issue with shared74.accountservergroup.com. Our engineers are currently working on it. Appreciated your patience and thanks for understanding.

soluscn152xen-hd-brazil.accountservergroup.com

Posted: 6:15 am EDT 06/19/18

Updated: 8:21 am EDT 06/19/18

Maintenance Start Time: 6:14 am EDT 06/19/18

Estimated duration: 2 hours

Status: Resolved

We are currently doing an emergency maintenance on 'soluscn152xen-hd-brazil.accountservergroup.com' which may make all/most services on this server inaccessible either completely or sporadically.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Scheduled Maintenance on multiple site5 servers

Posted: 11:44 am EDT 06/13/18

Updated: 11:44 am EDT 06/13/18

Maintenance Start Time: 1:00 am EDT 06/14/18

Estimated duration: 2 months 3 weeks

Status: Pending

We will be rebooting the following servers for scheduled RAM upgrade between 12:00 - 04:00 CST on 06/June/2018.

r2-miami s8-toronto r4-toronto s2-lax s1-lax r2-lax r9-sydney.webserversystems.com r9-sydney s1-amsterdam.accountservergroup.com r1-amsterdam.webserversystems.com s3-dc.accountservergroup.com s4-dc.accountservergroup.com s2-atlanta r2-atlanta s6-toronto.accountservergroup.com r3-singapore. s3-singapore r1-toronto.siteshostedhere.com s2-toronto.bluefur.com s4-vancouver.accountservergroup.com s1-singapore r2-singapore s7-singapore r3-dc s2-seattle r5-vancouver.webserversystems.com s6-vancouver.accountservergroup.com s7-vancouver.accountservergroup.com s8-vancouver.accountservergroup.com s3-atlanta.accountservergroup.com s5-toronto.bluefur.com r3-toronto.siteshostedhere.com s6-nyc s3-nyc.accountservergroup.com

Scheduled Maintenance :: solusbackup6-sb-lax.accountsupportgroup.com

Posted: 7:46 am EDT 06/07/18

Updated: 5:20 am EDT 06/08/18

Maintenance Start Time: 5:00 am EDT 06/08/18

Estimated duration: 1 hour

Status: Canceled

The server solusbackup6-sb-lax.accountsupportgroup.com will be undergoing raid maintenance. While this is happening all services will be offline. We will let you know once the maintenance is complete.

Scheduled Reboot : soluscn138xen.accountservergroup.com

Posted: 6:47 am EDT 06/01/18

Updated: 2:19 am EDT 06/04/18

Maintenance Start Time: 2:00 am EDT 06/05/18

Estimated duration: 20 minutes

Status: Resolved

We will be rebooting the server soluscn138xen.accountservergroup.com on tomorrow. During this time, VMs under node will go down and access to the websites,emails,files,databases in the VMs will not be accessible. We apologize for this inconvenience.

Scheduled Maintenance : r1-atlanta.webserversystems.com

Posted: 10:01 am EDT 05/24/18

Updated: 7:38 am EDT 06/07/18

Maintenance Start Time: 12:00 am EDT 06/09/18

Estimated duration: 8 hours

Status: Pending

Hello everyone,

We will need to bring down r1-atlanta.webserversystems.com for 4 to 8 hours on June 9th 00:00AM EST through June 9th 8:00 EST

This will last anywhere from 4 to 8 hours.

Thank you for your patience.

Scheduled Maintenance Multiple Servers

Posted: 9:11 am EDT 05/24/18

Updated: 10:53 am EDT 05/25/18

Maintenance Start Time: 8:00 am EDT 05/25/18

Estimated duration: 2 hours 30 minutes

Status: Resolved

The following shared servers will be coming down for scheduled hardware maintenance between 08:00AM EST and 10:00AM EST on 05/25/2018

s9-amsterdam.weblimitsiz.com s2-amsterdam.accountservergroup.com r2-amsterdam.webserversystems.com r1-amsterdam.webserversystems.com s1-amsterdam.accountservergroup.com

The estimated time of completion is between 30 minutes and an hour, but each server will be coming down at a different time.

Thank you for your patience and understanding.

Emergency Maintenance : shared113.accountservergroup.com

Posted: 5:11 pm EDT 05/22/18

Updated: 8:14 pm EDT 05/22/18

Maintenance Start Time: 5:07 pm EDT 05/22/18

Estimated duration: 4 hours

Status: Resolved

We are currently doing an emergency maintenance on shared113.accountservergroup.com which may make services like Mysql on this server inaccessible either completely or sporadically.

We apologize for this inconvenience and we will continue providing updates as soon as possible.

r7-amsterdam.webserversystems.com

Posted: 8:04 pm EDT 05/16/18

Updated: 9:11 pm EDT 05/16/18

Maintenance Start Time: 8:04 pm EDT 05/16/18

Estimated duration: 2 hours

Status: Resolved

We are currently doing an emergency maintenance on r7-amsterdam.webserversystems.com which may make all/most services on this server inaccessible either completely or sporadically.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Billing Maintenance

Posted: 3:49 pm EDT 05/15/18

Updated: 11:36 am EDT 05/21/18

Maintenance Start Time: 4:00 pm EDT 05/15/18

Estimated duration: 2 hours

Status: Resolved

We will be performing maintenance on our billing system from 3PM-5PM CDT.

This maintenance may render the Customer Area (including invoices, support tickets, and shopping cart) inaccessible. We sincerely apologize for any inconvenience this may cause!

Update: The maintenance is complete. Thanks for your patience!

s1-sanjose Emergency maintenance.

Posted: 1:16 am EDT 05/15/18

Updated: 1:23 am EDT 05/15/18

Maintenance Start Time: 1:15 am EDT 05/15/18

Estimated duration: 2 hours

Status: Resolved

We are currently doing an emergency maintenance on s1-sanjose.accountservergroup.com which may make all/most services on this server inaccessible either completely or sporadically.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

r1-atlanta -- Scheduled Maintenance

Posted: 12:38 pm EDT 05/03/18

Updated: 3:58 am EDT 05/06/18

Maintenance Start Time: 8:00 pm EDT 05/05/18

Estimated duration: 4 hours

Status: Resolved

Hello, 

On 05/05/2018 we will be bringing the server r1-atlanta offline for a scheduled maintenance. During this time the server will 
be inaccessible. Once we do have further updated regarding this we will update this post accordingly.

r1-atlanta.webserversystems.com

Posted: 1:52 am EDT 04/25/18

Updated: 4:57 am EDT 04/25/18

Maintenance Start Time: 1:50 am EDT 04/25/18

Estimated duration: 1 hour

Status: Resolved

We are currently doing an emergency maintenance on r1-atlanta.webserversystems.com which may make all/most services on this server inaccessible either completely or sporadically.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Scheduled Reboot : soluscn114xen.accountservergroup.com

Posted: 5:33 am EDT 04/24/18

Updated: 5:37 am EDT 04/24/18

Maintenance Start Time: 1:00 am EDT 04/25/18

Estimated duration: 20 minutes

Status: Pending

We will be rebooting the server soluscn114xen.accountservergroup.com on tomorrow. During this time, VMs under node will go down and access to the websites,emails,files,databases in the VMs will not be accessible. We apologize for this inconvenience.

emeregency maintenance :: r1-atlanta.webserversystems.com

Posted: 9:42 pm EDT 04/23/18

Updated: 10:46 am EDT 04/24/18

Maintenance Start Time: 9:40 pm EDT 04/23/18

Estimated duration: 16 hours

Status: In Progress

We are currently doing an emergency maintenance on r1-atlanta.webserversystems.com which may make all/most services on this server inaccessible either completely or sporadically.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

s7-singapore.accountservergroup.com | Reboot

Posted: 11:21 am EDT 04/19/18

Updated: 11:33 am EDT 04/19/18

Maintenance Start Time: 11:18 am EDT 04/19/18

Estimated duration: 30 minutes

Status: Resolved

s7-singapore.accountservergroup.com need a reboot as RAM is upgraded

Emergency Maintenance:: reseller2.mysitehosted.com

Posted: 3:10 pm EDT 04/12/18

Updated: 3:27 pm EDT 04/12/18

Maintenance Start Time: 3:09 pm EDT 04/12/18

Estimated duration: 4 hours

Status: Resolved

We are bringing the server reseller2.mysitehosted.com down at this time in order to perform emergency maintenance . During this time sites hosted on this will be inaccessible. Once we have further updates we will update this post accordingly.

Emergency Maintenance :: uscentral455.accountservergroup.com

Posted: 3:29 am EDT 04/10/18

Updated: 3:29 am EDT 04/10/18

Maintenance Start Time: 12:00 am EDT 04/10/18

Estimated duration:

Status: In Progress

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Scheduled Maintenance :: soluscn235xen-sb-atlanta.accountservergroup.com ::soluscn195xen.accountservergroup.com ::soluscn139xen-sb-lax.accountservergroup.com

Posted: 9:10 am EDT 04/06/18

Updated: 9:10 am EDT 04/06/18

Maintenance Start Time: 1:00 am EDT 04/07/18

Estimated duration: 2 hours

Status: Pending

We are bringing the server down at this time in order to perform memory upgrade . During this time sites hosted on this will be inaccessible. Once we have further updates we will update this post accordingly.

Emergency Maintenance ::s7-singapore.accountservergroup.com

Posted: 4:34 am EDT 04/04/18

Updated: 5:05 pm EDT 04/04/18

Maintenance Start Time: 4:34 am EDT 04/04/18

Estimated duration: 2 hours

Status: Resolved

Hello,

We are bringing the following server down at this time in order to perform emergency maintenance. During this time sites hosted on this will be inaccessible. Once we have further updates we will update this post accordingly. "s7-singapore.accountservergroup.com"

Scheduled Maintenance :: soluscn171xen.accountservergroup.com

Posted: 1:27 am EDT 03/22/18

Updated: 1:27 am EDT 03/22/18

Maintenance Start Time: 1:00 am EDT 03/23/18

Estimated duration: 1 hour

Status: Pending

We are bringing the server down at this time in order to perform raid maintenance. During this time sites hosted on this will be inaccessible. Once we have further updates we will update this post accordingly.

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Scheduled reboot: soluscn171xen.accountservergroup.com

Posted: 9:14 am EDT 03/20/18

Updated: 3:47 am EDT 03/21/18

Maintenance Start Time: 1:00 am EDT 03/21/18

Estimated duration: 20 minutes

Status: Resolved

We will need to reboot soluscn171xen.accountservergroup.com at 1:00 EST to check the drive issue in this server. During this work, all sites and services will be unavailable.

Unable to Load Sites on shared38 and shared68

Posted: 7:13 pm EDT 03/19/18

Updated: 6:52 pm EDT 03/20/18

Maintenance Start Time: 12:00 am EDT 03/19/18

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

All services are accessible now

s7-london.accountservergroup.com

Posted: 9:52 am EDT 03/16/18

Updated: 10:02 am EDT 03/16/18

Disruption Start Time: 12:00 am EDT 03/16/18

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

This has been resolved. All the services are up and running fine. Thank you for the patience and cooperation.

s9-singapore.accountservergroup.com

Posted: 1:41 pm EST 03/07/18

Updated: 1:50 pm EST 03/07/18

Maintenance Start Time: 12:00 am EST 03/07/18

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Server r2-lax :: Emergency Maintenance

Posted: 8:26 am EST 03/07/18

Updated: 8:26 am EST 03/07/18

Maintenance Start Time: 12:00 am EST 03/07/18

Estimated duration:

Status: In Progress

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it. Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP. During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

r1-atlanta.webserversystems.com

Posted: 3:39 pm EST 03/05/18

Updated: 4:12 am EST 03/06/18

Maintenance Start Time: 12:00 am EST 03/05/18

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Update:: This has been resolved. All the services are up and running fine. Thank you for the patience and cooperation.

Disruption of Service: r2-lax.webserversystems.com

Posted: 4:42 am EST 03/03/18

Updated: 5:21 am EST 03/03/18

Disruption Start Time: 12:00 am EST 03/03/18

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

This has been resolved. All the services are up and running fine. Thank you for the patience and cooperation.

Disruption of Service: r8-dallas.gteinterlink.com

Posted: 1:21 am EST 03/03/18

Updated: 4:33 pm EST 03/04/18

Issue Start Time: 12:00 am EST 03/03/18

Estimated duration:

Status: Resolved

We are currently facing issues with the MySQL service on this server. We are working to identify the issue relating to the service.

Services affected include the MySQL at this time. Services not affected include HTTPD, SSH and, IMAP and POP and FTP.

During this outage, access to MySQL based websites will be slow or unavailable. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.


In order to prevent issues with the file system on this server, we will be bringing this server down which will make all/most services on this server inaccessible either completely or sporadically, and performing a file system check on the servers partitions reporting errors.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Disruption of Service : soluscn256xen-sb-atlanta.accountservergroup.com

Posted: 3:02 pm EST 03/02/18

Updated: 3:12 pm EST 03/02/18

Disruption Start Time: 12:00 am EST 03/02/18

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Effected guests: beattyrobotics.accountservergroup.com, imstilljosh.accountservergroup.com, allenuniversity.accountservergroup.com, delmar.webserversystems.com r2-atlanta.webserversystems.com, s2-atlanta.accountservergroup.com

Disruption of Service : soluscn127xen-sl-amsterdam.accountservergroup.com

Posted: 7:46 pm EST 03/01/18

Updated: 2:59 am EST 03/02/18

Issue Start Time: 7:45 pm EST 03/01/18

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Affected Servers: r4-amsterdam.webserversystems.com
pompup1.accountservergroup.com vapaataajuus.webserversystems.com benassuli.accountservergroup.com itvc.webserversystems.com rebuildgroundzero.accountservergroup.com getfaircoin.accountservergroup.com redfedora.accountservergroup.com

Except r4-amsterdam.webserversystems.com all the above mention servers are back online.

We are still working on r4-amsterdam.webserversystems.com. This is due to a influx in connections from multiple IP addresses which we are currently working to mitigate. Further updates will be posted. Thank you for your understanding, and do apologize for any inconveniences this has caused.

This has been resolved. All the services on r4-amsterdam.webserversystems.com are up and running fine. Thank you for your patience and cooperation.

Emergency Maintenance: r8-dallas.gteinterlink.com

Posted: 4:41 am EST 03/01/18

Updated: 4:41 am EST 03/01/18

Maintenance Start Time: 12:00 am EST 03/01/18

Estimated duration:

Status: In Progress

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

02/28/2018 @ 21:00 EST :: Scheduled Power Maintenance

Posted: 12:37 pm EST 02/27/18

Updated: 12:08 am EST 03/01/18

Maintenance Start Time: 9:00 pm EST 02/28/18

Estimated duration:

Status: Resolved

Hello, 

We will be bringing the following servers offline for a short period of time on February 28, 2018 at 21:00 EST so that a scheduled power maintenance can be completed.

soluscn141xen
soluscn116xen
soluscn93xen
r3-montreal
r4-montreal
s2-montreal
r1-montreal
s1-montreal

Once we do have further updates we will update this post accordingly.

This has been resolved. All the services on mention servers are up and running fine. Thank you for your patience and cooperation.

soluscn256xen-sb-atlanta.accountservergroup.com

Posted: 6:16 pm EST 02/26/18

Updated: 6:42 pm EST 02/26/18

Maintenance Start Time: 12:00 am EST 02/26/18

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Effected guests:
s2-atlanta.accountservergroup.com r2-atlanta.webserversystems.com delmar.webserversystems.com allenuniversity.accountservergroup.com imstilljosh.accountservergroup.com beattyrobotics.accountservergroup.com

Disruption of Service : soluscn139xen-sb-lax.accountservergroup.com

Posted: 12:56 pm EST 02/25/18

Updated: 1:42 pm EST 02/25/18

Disruption Start Time: 12:30 pm EST 02/25/18

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Effected guests: silverstar.webserversystems.com aniplex.webserversystems.com bmpmweb.accountservergroup.com sitesdb.accountservergroup.com birdboxstudio.accountservergroup.com and r2-lax.webserversystems.com

Disruption of Service: r2-lax.webserversystems.com

Posted: 3:40 am EST 02/23/18

Updated: 4:53 am EST 02/23/18

Disruption Start Time: 12:00 am EST 02/23/18

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

This has been resolved. All the services are up and running fine on the servers. Thank you for your patience and cooperation.

Disruption of Service:

Posted: 12:32 am EST 02/23/18

Updated: 1:03 am EST 02/23/18

Issue Start Time: 12:00 am EST 02/23/18

Estimated duration:

Status: Resolved

We are currently facing issues with the server(s) s5-miami.accountservergroup.com and s4-miami.accountservergroup.com, which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

This has been resolved. All the services are up and running fine on the servers. Thank you for your patience and cooperation.

Disruption of Service: Network Issue

Posted: 9:33 pm EST 02/21/18

Updated: 10:36 pm EST 02/21/18

Disruption Start Time: 12:00 am EST 02/21/18

Estimated duration:

Status: Resolved

We are currently facing network issues across at least one of our facilities The packet loss is disrupting service to multiple servers.

All services are affected, including HTTPD, SSH and, IMAP and POP and FTP.

During this period, access may be slow or unavailable all together. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Affected Hosts: r1-miami.webserversystems.com, s4-miami.accountservergroup.com, s5-miami.accountservergroup.com , r2-miami.webserversystems.com, r3-miami.webserversystems.com, s1-miami.accountservergroup.com, s2-miami.accountservergroup.com, s3-miami.accountservergroup.com

ahome.webserversystems.com
atlantabloghosting.accountservergroup.com
corporatevps.webserversystems.com
elearning.accountservergroup.com
flex.webserversystems.com
mbelatam.accountservergroup.com
paradox.webserversystems.com
vshunited.webserversystems.com
yadrosinter.accountservergroup.com
z1multimedia2.accountservergroup.com
NorthFloridaNorthStar.accountservergroup.com
SelectMiamiCondos.accountservergroup.com
azvmra.accountservergroup.com
blacksheep.webserversystems.com
firstchoice.accountservergroup.com
gulfcoastsupply.accountservergroup.com
healthgains.accountservergroup.com
ieghosting.webserversystems.com
macfineart.accountservergroup.com
marcduroe.accountservergroup.com miamiaeropuerto.accountservergroup.com
ptycloud.accountservergroup.com
spangvps.accountservergroup.com
styleoutofthecity.accountservergroup.com
superlinkca.accountservergroup.com
afaborlando.accountservergroup.com
mdo.accountservergroup.com

This has been resolved. All the services are up and running fine. Thank you for your patience and cooperation.

Disruption of Service: soluscn33xen-sb-toronto.accountservergroup.com

Posted: 3:48 am EST 02/21/18

Updated: 9:34 pm EST 02/21/18

Maintenance Start Time: 12:00 am EST 02/21/18

Estimated duration:

Status: Resolved

We are currently facing issues with the the node: soluscn33xen-sb-toronto.accountservergroup.com which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible

Servers affected:

casaloma.accountservergroup.com cdom30086.accountservergroup.com OSW.webserversystems.com adultea.accountservergroup.com defconpaintball.accountservergroup.com mrcpds.webserversystems.com purefire.webserversystems.com

This has been resolved. Thank you for your patience and cooperation.

We do understand your concern regarding the issue you are facing. However, we are working to resolve the issue and will update this as soon as we have more information.

Scheduled Filesystem Maintenance : s7-singapore

Posted: 11:59 am EST 02/20/18

Updated: 11:38 am EST 02/25/18

Maintenance Start Time: 9:00 am EST 02/25/18

Estimated duration: 6 hours

Status: Resolved

Hello, On 02/25/2018 at 09:00 EST we will be taking s7-singapore offline for scheduled filesystem maintenance. During this time the server will be inaccessible and sites hosted on this server will be offline. As we have further information we will update this post accordingly.

soluscn133xen-sb-miami.accountservergroup.com | Scheduled Maintenance

Posted: 7:25 pm EST 02/18/18

Updated: 4:16 am EST 02/20/18

Maintenance Start Time: 2:00 am EST 02/20/18

Estimated duration:

Status: Resolved

We will be performing scheduled Hardware maintenance on this server on February 2018 at 02:00:00 EST which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Guests will effect: browndots.accountservergroup.com, superlinkca.accountservergroup.com, miamiaeropuerto.accountservergroup.com, ahome.webserversystems.com, styleoutofthecity.accountservergroup.com, ptycloud.accountservergroup.com, NorthFloridaNorthStar.accountservergroup.com, vshunited.webserversystems.com, elearning.accountservergroup.com

and r2-miami.webserversystems.com

File system check | r8-dallas.gteinterlink.com

Posted: 4:58 am EST 02/18/18

Updated: 5:22 am EST 02/18/18

Maintenance Start Time: 12:00 am EST 02/18/18

Estimated duration:

Status: Resolved

In order to prevent issues with the filesystem on this server, we will be bringing this server down which will make all/most services on this server inaccessible either completely or sporadically, and performing a file system check on the servers partitions reporting errors.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible

soluscn332xen-sb-lax.accountservergroup.com | Emergency Maintenance

Posted: 5:12 pm EST 02/17/18

Updated: 5:36 pm EST 02/17/18

Maintenance Start Time: 5:10 pm EST 02/17/18

Estimated duration:

Status: Resolved

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible. Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP. During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible. Effected guests: englishtutoronline.accountservergroup.com mokshafe.accountservergroup.com s1-lax.accountservergroup.com s2-lax.accountservergroup.com

soluscn308xen-wa-nyc.accountservergroup.com | Emergency Maintenance

Posted: 1:34 pm EST 02/17/18

Updated: 7:55 pm EST 02/17/18

Maintenance Start Time: 1:32 pm EST 02/17/18

Estimated duration:

Status: Resolved

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible. Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP. During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

ernest.webserversystems.com, ns-path.webserversystems.com, geekadelphia.accountservergroup.com, transmitid.webserversystems.com, r4-nyc.webserversystems.com, charlesbivona.accountservergroup.com

Emergency Maintenance :: Sydney and Vancouver servers

Posted: 5:23 am EST 02/16/18

Updated: 5:23 am EST 02/16/18

Maintenance Start Time: 12:00 am EST 02/16/18

Estimated duration:

Status: In Progress

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible. Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP. During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Servers affected: s6-sydney.accountservergroup.comuncached
r10-sydney.webserversystems.com
uncached
s9-sydney.accountservergroup.comuncached
r6-sydney.webserversystems.com
uncached
r11-sydney.webserversystems.comuncached
s10-sydney.accountservergroup.com
uncached

s6-vancouver.accountservergroup.comuncached
r5-vancouver.webserversystems.com
uncached

File System Check: shared8.accountservergroup.com

Posted: 8:06 am EST 02/11/18

Updated: 4:57 am EST 02/18/18

Maintenance Start Time: 2:00 am EST 02/12/18

Estimated duration: 3 hours

Status: Resolved

In order to prevent issues with the filesystem on this server, we will be bringing this server down which will make all/most services on this server inaccessible either completely or sporadically, and performing a file system check on the servers partitions reporting errors.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologise for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible

Disruption of Service: soluscn240xen-sb-toronto.accountservergroup.com

Posted: 5:06 am EST 02/09/18

Updated: 11:52 pm EST 02/09/18

Maintenance Start Time: 11:00 pm EST 02/09/18

Estimated duration:

Status: Resolved

We will be performing a maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates once it's started.

Servers affected: goodermarketing.webserversystems.com
scorpionone.webserversystems.com
benson.webserversystems.com
RyanRoberts.accountservergroup.com
frankmag.accountservergroup.com
excellonline.accountservergroup.com
s8-toronto.accountservergroup.com
duptronics.webserversystems.com
r4-toronto.webserversystems.com
kgdesign.webserversystems.com

This has been completed. All the services are up and running fine. Thank you for the patience and cooperation.

File System Check: s6-nyc.accountservergroup.com

Posted: 2:37 am EST 02/08/18

Updated: 9:07 pm EST 02/08/18

Maintenance Start Time: 12:00 am EST 02/08/18

Estimated duration:

Status: Resolved

In order to prevent issues with the file system on this server, we will be bringing this server down which will make all/most services on this server inaccessible either completely or sporadically, and performing a file system check on the servers partitions reporting errors.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible