r6-amsterdam.sistemsunucu.com | Emergency Maintenance

Posted: 1:17 pm EDT 09/23/17

Updated: 1:17 pm EDT 09/23/17

Maintenance Start Time: 1:16 pm EDT 09/23/17

Estimated duration:

Status: In Progress

Hello,

We are currently facing issues with the whm/cpanel access ; however you can access whm/cpanel access through the server main IP. This is being impacted by a domain renewal issue on this server which is currently under maintenance.

Services may be affected, including cPanel,Whm,webmail access.

During this period, access may be slow or unavailable. We apologize for this inconvenience and we will continue providing updates as soon as possible.

reseller7 :: Emergency Maintenance

Posted: 11:52 am EDT 09/14/17

Updated: 12:38 pm EDT 09/14/17

Maintenance Start Time: 10:53 am EDT 09/14/17

Estimated duration:

Status: Resolved

We are performing an emergency maintenance on reseller7.webserversystems.com server which will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible.

r1-lax.webserversystems.com | Emergency Maintenance

Posted: 2:04 am EDT 09/13/17

Updated: 2:24 am EDT 09/13/17

Maintenance Start Time: 2:04 am EDT 09/13/17

Estimated duration:

Status: Resolved

We are performing an emergency maintenance on server which will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible.

update : server is back online

soluscn152xen-hd-brazil.accountservergroup.com | Emergency Maintenance

Posted: 10:10 pm EDT 09/09/17

Updated: 2:51 am EDT 09/10/17

Maintenance Start Time: 10:00 pm EDT 09/09/17

Estimated duration:

Status: Resolved

We are performing an emergency maintenance on server which will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible.

Effected guest: legacy195.webserversystems.com

Update:The maintenance has been completed and all the services are up and responding fine now. This alert will now be closed. If you continue to have any issues, please feel free to contact our 24/7 support department via Live Chat or ticket. Thank you for your much appreciated patience while this alert was active.

s10-london.accountservergroup.com

Posted: 5:38 pm EDT 09/07/17

Updated: 8:44 pm EDT 09/07/17

Issue Start Time: 12:00 am EDT 09/07/17

Estimated duration:

Status: Resolved

We are performing an emergency maintenance on server which will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible.

Update:: The server and all of its services are back online. This alert will now be closed. If you continue to have any issues please feel free to contact your 24/7 Support department via Live Chat or ticket.

Thank you for your much appreciated patience while this alert was active.

Emegrncy Maintenance :: S1-Paris

Posted: 10:58 am EDT 09/07/17

Updated: 11:23 pm EDT 09/07/17

Maintenance Start Time: 12:00 am EDT 09/07/17

Estimated duration:

Status: Resolved

We are performing an emergency maintenance on server which will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible.

Update:: The server and all of its services are back online. This alert will now be closed. If you continue to have any issues please feel free to contact your 24/7 Support department via Live Chat or ticket.

Thank you for your much appreciated patience while this alert was active.

uscentral455 :: Performance issue

Posted: 12:20 pm EDT 09/01/17

Updated: 2:41 pm EDT 09/01/17

Issue Start Time: 12:00 am EDT 09/01/17

Estimated duration:

Status: Resolved

We are seeing slight issues with the performance in server and may take it offline for a detailed check . We will be able to complete the checking within certain time from now. By chance if we takes it offline , it will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access

During this outage, access to your websites, email, files, databases, will not be possible.

s8-london.accountservergroup.com

Posted: 8:11 pm EDT 08/31/17

Updated: 10:17 pm EDT 08/31/17

Maintenance Start Time: 12:00 am EDT 08/31/17

Estimated duration:

Status: Resolved

We are performing an emergency maintenance on server which will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible.

Update:: The server and all of its services are back online. This alert will now be closed. If you continue to have any issues please feel free to contact your 24/7 Support department via Live Chat or ticket.

Thank you for your much appreciated patience while this alert was active.

r3-toronto.siteshostedhere.com | Emergency Maintenance

Posted: 4:50 am EDT 08/29/17

Updated: 5:26 am EDT 08/29/17

Maintenance Start Time: 4:49 am EDT 08/29/17

Estimated duration:

Status: Resolved

We are performing an emergency maintenance on server which will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible.

Billing Maintenance

Posted: 6:15 pm EDT 08/24/17

Updated: 11:34 pm EDT 08/24/17

Maintenance Start Time: 10:00 pm EDT 08/24/17

Estimated duration: 4 hours

Status: Resolved

We will be performing maintenance on our billing system between 9PM-1AM CDT.

This maintenance may render the Customer Area (including invoices, support tickets, and shopping cart) temporarily inaccessible. We sincerely apologize for any inconvenience this may case!

Scheduled Maintenance | OnApp Servers

Posted: 6:42 am EDT 08/23/17

Updated: 2:00 am EDT 08/24/17

Maintenance Start Time: 1:00 am EDT 08/24/17

Estimated duration:

Status: Resolved

We will be taking these machines down to reconfigure the machine in order to prevent future downtime. During this time all services will be offline. The following servers will be affected.

littletribes, contactmonkey, bestsemester, oraapp, coopersoftware, oneplanetloveit, fireflimedia, seaturtleinc, mbetter.

Emergency Maintenance on OnApp servers

Posted: 9:30 pm EDT 08/22/17

Updated: 5:54 am EDT 08/23/17

Maintenance Start Time: 12:00 am EDT 08/22/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue. Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP. During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Servers affected: littletribes, contactmonkey, bestsemester, oraapp, coopersoftware, oneplanetloveit, fireflimedia, seaturtleinc, mbetter.

r6-vancouver.webserversystems.com

Posted: 10:23 am EDT 08/18/17

Updated: 12:44 pm EDT 08/18/17

Maintenance Start Time: 12:00 am EDT 08/18/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Multiple servers down | SL-Sanjose

Posted: 9:38 am EDT 08/16/17

Updated: 2:22 pm EDT 08/16/17

Maintenance Start Time: 12:00 am EDT 08/16/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

effected servers: s1-sanjose (soluscn72xen) laketahoenews.accountservergroup.com (soluscn150xen) host108.webserversystems.com (soluscn230xen) goldenmailer.accountservergroup.com (soluscn150xen) wagonwheelweb.webserversystems.com (soluscn150xen) regattalive.accountservergroup.com (soluscn150xen) r1-sanjose (soluscn72xen) bignight.accountservergroup.com (soluscn72xen) tier777.webserversystems.com (soluscn82xen) the408k.accountservergroup.com (soluscn72xen)

Update:: The server and all of its services are back online. This alert will now be closed. If you continue to have any issues please feel free to contact your 24/7 Support department via Live Chat or ticket.

Thank you for your much appreciated patience while this alert was active.

Billing Maintenance

Posted: 11:51 am EDT 08/15/17

Updated: 12:00 am EDT 08/16/17

Maintenance Start Time: 11:00 pm EDT 08/15/17

Estimated duration: 3 hours

Status: Postponed

We will be performing maintenance on our billing system from 10PM-1AM CDT.

This maintenance will render the Customer Area (including invoices, support tickets, and shopping cart) inaccessible. We sincerely apologize for any inconvenience this may case!

Update: We will be postponing this maintenance to another date in the near future.

Outgoing Email Issues: Multiple Servers

Posted: 3:20 pm EDT 08/14/17

Updated: 8:29 pm EDT 08/14/17

Issue Start Time: 3:00 pm EDT 08/14/17

Estimated duration:

Status: Resolved

We are currently facing issues with outgoing email messages on multiple servers which is causing all/most emails sent on those servers to result in an error. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Update:The issue that we had with the server has been resolved and all the services are up and responding fine now. This alert will now be closed. If you continue to have any issues, please feel free to contact our 24/7 support department via Live Chat, phone, or ticket. Thank you for your much appreciated patience while this alert was active.

c3n3.accountsupportgroup.com and c3n1.accountsupportgroup.com | Emergency Maintenance

Posted: 1:43 pm EDT 08/11/17

Updated: 9:20 am EDT 08/12/17

Maintenance Start Time: 1:42 pm EDT 08/11/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Effected guests: cinemasteustache.accountservergroup.com myinterpretersite.site5.com? mantera.site5.com? horouf.accountservergroup.com shortsalegenius.accountservergroup.com? wadjase.webserversystems.com? vps.bloggingtip.net? nicolesclasses.accountservergroup.com fcd4.webserversystems.com jstar.accountservergroup.com? computerhelpers.webserversystems.com

Emergency Maintenance : Multiple Servers

Posted: 11:48 pm EDT 08/09/17

Updated: 12:26 pm EDT 08/13/17

Maintenance Start Time: 11:30 pm EDT 08/09/17

Estimated duration:

Status: Resolved

Hello, 

We are aware currently aware of an issue that may be affecting multiple servers. We are working at this time to rectify this issue and during this time some services may not be accessible and sites may not be able to be accessed.

This has been resolved. Thank you for your patience and cooperation.

Scheduled Migrations :: s1-sanjose

Posted: 12:46 pm EDT 08/09/17

Updated: 4:08 pm EDT 08/10/17

Maintenance Start Time: 11:15 pm EDT 08/09/17

Estimated duration: 8 hours

Status: Resolved

We will be bringing down s1-sanjose for the second half of our migrations to new hardware. 8 hours is a rough estimate of the ETA. We appreciate everyone's patience and understanding while we upgrade the servers to better hardware.

soluscn90xen-sl-singapore.accountservergroup.com

Posted: 3:35 pm EDT 08/07/17

Updated: 5:56 pm EDT 08/07/17

Disruption Start Time: 12:00 am EDT 08/07/17

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Guests affected :r2-singapore.webserversystems.com, s1-singapore.accountservergroup.com angelsdvd.accountservergroup.com, saundersde.webserversystems.com, phumilakorn.accountservergroup.com, itvet-host.webserversystems.com

The Server is back online. All the services are up and running fine. Thank you for your patience and cooperation.

soluscn72xen-sl-sanjose :: Emergency maintenance

Posted: 12:01 pm EDT 08/07/17

Updated: 12:03 pm EDT 08/07/17

Maintenance Start Time: 11:58 am EDT 08/07/17

Estimated duration: 4 hours

Status: In Progress

Greetings,

We will be performing emergency maintenance on the soluscn72xen-sl-sanjose virtualization node. The following hosts will be moved to another machine which will allow better performance among all the guests that are hosted.

plainspace.accountservergroup.com zigbee.accountservergroup.com bignight.accountservergroup.com runrhinohosting.webserversystems.com lighthouseis.accountservergroup.com mpaef.accountservergroup.com immigrationcompliance.webserversystems.com s1-sanjose.accountservergroup.com r1-sanjose.webserversystems.com brv.webserversystems.com the408k.accountservergroup.com btraxco.webserversystems.com webzeppelin.webserversystems.com iclub.accountservergroup.com

There is currently no ETA with this process but we greatly appreciate your patience in this matter.

Scheduled Maintenance :: r8-dallas.gteinterlink.com

Posted: 9:56 am EDT 08/05/17

Updated: 6:20 am EDT 08/06/17

Maintenance Start Time: 12:00 am EDT 08/06/17

Estimated duration:

Status: Resolved

We'll need to take r8-dallas.gteinterlink.com offline at the scheduled time to change kernel. All sites and services will be offline during this work.

Service Disruption: r8-dallas.gteinterlink.com |

Posted: 3:31 am EDT 08/04/17

Updated: 10:05 am EDT 08/04/17

Maintenance Start Time: 12:00 am EDT 08/04/17

Estimated duration:

Status: Resolved

We are currently facing network issues across at least one of our facilities The packet loss is disrupting service to multiple servers.

All services are affected, including HTTPD, SSH and, IMAP and POP and FTP.

During this period, access may be slow or unavailable all together. We apologise for this inconvenience and we will continue providing updates as soon as possible.

uscentral58 : scheduled controller swap

Posted: 1:33 am EDT 08/03/17

Updated: 1:33 am EDT 08/03/17

Maintenance Start Time: 9:00 pm EDT 08/03/17

Estimated duration: 1 hour

Status: Pending

We'll need to take uscentral58 offline at the scheduled time to swap out the RAID controller. All sites ans services will be offline during this work.

soluscn110xen.accountservergroup.com , soluscn142xen.accountservergroup.com and soluscn153xen.accountservergroup.com | Emergency maintenance

Posted: 7:16 am EDT 07/30/17

Updated: 10:58 am EDT 07/30/17

Maintenance Start Time: 7:16 am EDT 07/30/17

Estimated duration:

Status: Resolved

We will be performing an emergency maintenance on tor4.myserverhosts.com server, which will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience.

soluscn167xen-sl-seattle.accountservergroup.com :: Hardware Maintenance

Posted: 4:30 pm EDT 07/28/17

Updated: 7:12 am EDT 07/30/17

Maintenance Start Time: 11:00 pm EDT 07/29/17

Estimated duration:

Status: Resolved

Greetings,

The soluscn167xen-sl-seattle.accountservergroup.com
 server will be going down for scheduled maintenance 7/29 @11:00PM CDT. All services will be down for a brief backplane swap of hardware at our data center. We appreciate your patience in this matter.
Servers affected in meantime:

willdefendu.accountservergroup.com        
jaredbratsky.accountservergroup.com        
partnersintl.accountservergroup.com        
paracomusa.accountservergroup.com        
shopyourtv.accountservergroup.com        
bbins.webserversystems.com        
s2-seattle.accountservergroup.com

Service Disruption :: [shared11.accountservergroup.com] - Urgent Maintenance

Posted: 3:34 pm EDT 07/27/17

Updated: 11:20 pm EDT 07/27/17

Maintenance Start Time: 12:00 am EDT 07/27/17

Estimated duration:

Status: Resolved

We are currently facing issues with the sql service on this server. We are working to identify the issue relating to the service.

Services affected include the hMail at this time. Services not affected include HTTPD, MYSQL, FTP.

During this outage, access to sql and based websites will be slow or unavailable. We apologize for this inconvenience and we will continue providing updates as soon as possible.

lakers :: Urgent Maintenance

Posted: 3:52 pm EDT 07/26/17

Updated: 2:55 am EDT 07/29/17

Maintenance Start Time: 12:00 am EDT 07/26/17

Estimated duration:

Status: Resolved

We are performing an emergency maintenance on lakers server which will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience.

s1-lax.accountservergroup.com

Posted: 5:30 am EDT 07/26/17

Updated: 6:09 am EDT 07/26/17

Maintenance Start Time: 12:00 am EDT 07/26/17

Estimated duration:

Status: Resolved

We are performing an emergency maintenance on s1-lax.accountservergroup.com server which will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience.

reseller1.webserversystems.com

Posted: 8:35 am EDT 07/25/17

Updated: 10:44 am EDT 07/25/17

Disruption Start Time: 8:38 am EDT 07/25/17

Estimated duration:

Status: Resolved

Update:The issue has been resolved. If you still face any issues please get in touch with our support team. Thank you for your cooperation and patience.

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Major network loop and packet loss in WEBAIR DC : Emergency Maintenance

Posted: 7:24 am EDT 07/23/17

Updated: 8:05 am EDT 07/23/17

Maintenance Start Time: 7:26 am EDT 07/23/17

Estimated duration:

Status: Resolved

Hello, Servers are back online

Following servers are down : solusbackup15-wa-montreal.accountsupportgroup.com wa-montreal-cdp-backup2.accountsupportgroup.com

soluscn141xen-wa-montreal.accountservergroup.com
soluscn117xen-wa-montreal.accountservergroup.com
soluscn299xen-wa-montreal.accountservergroup.com
soluscn93xen-wa-montreal.accountservergroup.com soluscn116xen-wa-montreal.accountservergroup.com
soluscn317xen-wa-montreal.accountservergroup.com

We are performing emergency maintenance on this servers which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience.

r8-dallas.gteinterlink.com

Posted: 3:20 am EDT 07/20/17

Updated: 4:32 am EDT 07/20/17

Maintenance Start Time: 12:00 am EDT 07/20/17

Estimated duration:

Status: Resolved

We are performing emergency maintenance on this server which will make most services on this server inaccessible.

Services affected include HTTPD and Webmail access

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience.


Server back to online

Dal1 Cloud Service Interruption

Posted: 11:33 pm EDT 07/19/17

Updated: 2:07 pm EDT 07/20/17

Issue Start Time: 11:32 pm EDT 07/19/17

Estimated duration: 4 hours

Status: Resolved

**UPDATE* * This issue has been remediated at this time. If you are still experiencing issues, please reach out to support. Thank you for your patience.

We are getting in touch to provide you with a Hosting Status update. As of 22:32 EDT an issue was identified with VPS Servers hosted in our Dallas cloud. VPSes hosted on this unit may appear inaccessible. Our System Administration team is actively working on this now and we will update this post as more information becomes available.

We sincerely apologize for the inconvenience this issue has caused. We understand service reliability is of the utmost importance. If you have any further questions please let us know and we will do our best to answer them!

soluscn313xen.accountservergroup.com : Scheduled Reboot

Posted: 3:55 pm EDT 07/18/17

Updated: 3:53 pm EDT 07/26/17

Maintenance Start Time: 3:00 pm EDT 07/19/17

Estimated duration: 15 minutes

Status: Resolved

We will be rebooting soluscn313xen.accountservergroup.com for scheduled maintenance at 3:00PM CST tomorrow afternoon.

This will include the following guests: cadwallon.accountservergroup.com r1-paris.webserversystems.com s1-paris.accountservergroup.com dot2.webserversystems.com etree1.webserversystems.com site5-endurance.accountservergroup.com palomarweb2.accountservergroup.com shixelslabs.accountservergroup.com epochtimes.webserversystems.com okadabooks.accountservergroup.com

Thanks

shared2, shared3, shared12 scheduled reboots

Posted: 12:32 am EDT 07/18/17

Updated: 2:17 am EDT 07/19/17

Maintenance Start Time: 2:00 am EDT 07/19/17

Estimated duration: 10 minutes

Status: Resolved

The following servers will be rebooted at the scheduled time to resolve a kernel issue:

shared2.accountservergroup.com shared3.accountservergroup.com shared12.accountservergroup.com

shared5, shared6, shared7 scheduled reboots

Posted: 3:45 am EDT 07/17/17

Updated: 3:45 am EDT 07/17/17

Maintenance Start Time: 3:00 am EDT 07/18/17

Estimated duration: 10 minutes

Status: Pending

We will be rebooting the following servers at the scheduled time to resolve some kernel issues:

shared5.accountservergroup.com shared6.accountservergroup.com shared7.accountservergroup.com

shared9.accountservergroup.com | Emergency Maintaince

Posted: 9:50 pm EDT 07/16/17

Updated: 10:04 pm EDT 07/16/17

Maintenance Start Time: 12:00 am EDT 07/16/17

Estimated duration:

Status: Resolved

Hello ,

We are performing emergency maintenance on this server which will make Mysql service on this server inaccessible.

We apologize for this inconvenience. We will continue to provide updates as soon as possible

Thank You

s10-vancouver.accountservergroup.com | Emergency Maintenance

Posted: 7:57 am EDT 07/16/17

Updated: 11:21 am EDT 07/16/17

Maintenance Start Time: 7:56 am EDT 07/16/17

Estimated duration:

Status: Resolved

Hello,

server is back online

We are performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience.

adsmart.webserversystems.com | Emergency Maintenance

Posted: 5:53 am EDT 07/16/17

Updated: 7:34 am EDT 07/16/17

Maintenance Start Time: 12:00 am EDT 07/16/17

Estimated duration:

Status: Resolved

server is back online We are performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience.

s10-vancouver.accountservergroup.com | Emergency Maintenance

Posted: 12:00 am EDT 07/12/17

Updated: 1:04 am EDT 07/12/17

Maintenance Start Time: 12:00 am EDT 07/12/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

r8-dallas.gteinterlink.com

Posted: 3:18 am EDT 07/09/17

Updated: 4:27 am EDT 07/09/17

Disruption Start Time: 3:18 am EDT 07/09/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.


Server back to online

Emergency Maintenance

Posted: 3:55 am EDT 07/08/17

Updated: 4:59 am EDT 07/08/17

Maintenance Start Time: 3:49 am EDT 07/08/17

Estimated duration:

Status: Resolved

Servers Effected:

soluscn149xen-wa-nyc.accountservergroup.com , soluscn308xen-wa-nyc.accountservergroup.com , soluscn54xen-wa-nyc.accountservergroup.com , soluscn68xen-wa-nyc.accountservergroup.com , soluscn186xen-wa-nyc.accountservergroup.com , soluscn238xen-wa-nyc.accountservergroup.com , soluscn263xen-wa-nyc.accountservergroup.com , soluscn88xen-wa-nyc.accountservergroup.com , soluscn273xen-wa-nyc.accountservergroup.com


We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.


servers back to online

File System Check s9-sydney

Posted: 12:26 pm EDT 07/07/17

Updated: 2:10 am EDT 07/08/17

Maintenance Start Time: 12:00 am EDT 07/07/17

Estimated duration:

Status: Resolved

In order to prevent issues with the file system on this server, we will be bringing this server down which will make all/most services on this server inaccessible either completely or sporadically, and performing a file system check on the servers partitions reporting errors.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologise for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

r8-dallas.gteinterlink.com

Posted: 2:31 am EDT 07/05/17

Updated: 3:50 am EDT 07/05/17

Maintenance Start Time: 12:00 am EDT 07/05/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

r1-saopaulo.webserversystems.com | Emergency Maintenance

Posted: 10:04 pm EDT 07/04/17

Updated: 3:22 am EDT 07/05/17

Maintenance Start Time: 10:00 pm EDT 07/04/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.


Server back to online

Urgent Maintenance on soluscn111xen-hd-brazil, soluscn152xen-hd-brazil and soluscn261xen-hd-brazil

Posted: 1:55 pm EDT 07/02/17

Updated: 10:12 pm EDT 07/02/17

Maintenance Start Time: 12:00 am EDT 07/02/17

Estimated duration:

Status: Resolved

In order to prevent issues on server, we will be bringing this server down which will make all/most services on this server inaccessible either completely or sporadically, and performing a file system check on the servers partitions reporting errors. Mainly seen on r2-brazil (soluscn152xen)
s2-brazil (soluscn261xen)
s1-brazil (soluscn152xen)
r1-brazil (soluscn111xen)

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologise for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

File System Check: r1-amsterdam

Posted: 9:29 am EDT 06/30/17

Updated: 10:44 am EDT 06/30/17

Disruption Start Time: 12:00 am EDT 06/30/17

Estimated duration:

Status: Resolved

In order to prevent issues with the file system on this server, we will be bringing this server down which will make all/most services on this server inaccessible either completely or sporadically, and performing a file system check on the servers partitions reporting errors.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologise for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

shared9.accountservergroup.com and shared10.accountservergroup.com

Posted: 3:53 pm EDT 06/29/17

Updated: 5:10 pm EDT 06/29/17

Maintenance Start Time: 12:00 am EDT 06/29/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Service Disruption: x2-dallas.apthost.com

Posted: 9:12 am EDT 06/26/17

Updated: 11:24 am EDT 06/26/17

Issue Start Time: 12:00 am EDT 06/26/17

Estimated duration:

Status: Resolved

We are currently facing network issues across at least one of our facilities The packet loss is disrupting service to multiple servers.

All services are affected, including HTTPD, SSH and, IMAP and POP and FTP.

During this period, access may be slow or unavailable all together. We apologize for this inconvenience and we will continue providing updates as soon as possible.

s3-amsterdam.accountservergroup.com

Posted: 1:35 pm EDT 06/22/17

Updated: 1:46 pm EDT 06/22/17

Issue Start Time: 12:00 am EDT 06/22/17

Estimated duration: 10 minutes

Status: Resolved

We are currently facing issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail access. Services not affected include MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologise for this inconvenience and we will continue providing updates as soon as possible.

myvps.acnteamid.co.uk :: Urgent Maintenance

Posted: 1:59 am EDT 06/22/17

Updated: 2:46 am EDT 06/22/17

Maintenance Start Time: 12:00 am EDT 06/22/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it. Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP. All services are up now

shared18.accountservergroup.com

Posted: 1:08 pm EDT 06/19/17

Updated: 1:24 pm EDT 06/19/17

Maintenance Start Time: 12:00 am EDT 06/19/17

Estimated duration:

Status: Resolved

We are currently facing issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail access. Services not affected include MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologise for this inconvenience and we will continue providing updates as soon as possible.

shared18.accountservergroup.com

Posted: 3:12 pm EDT 06/14/17

Updated: 3:22 pm EDT 06/14/17

Maintenance Start Time: 12:00 am EDT 06/14/17

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

soluscn307xen-sb-miami.accountservergroup.com

Posted: 2:04 pm EDT 06/14/17

Updated: 3:21 pm EDT 06/14/17

Maintenance Start Time: 12:00 am EDT 06/14/17

Estimated duration:

Status: Resolved

We are currently facing issues with the MySQL service on this server. We are working to identify the issue relating to the service.

Services affected include the MySQL at this time. Services not affected include HTTPD, SSH and, IMAP and POP and FTP.

During this outage, access to MySQL based websites will be slow or unavailable. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Affected servers: s4-miami.accountservergroup.com s5-miami.accountservergroup.com

r11-sydney and r6-sydney: Urgent Maintenance

Posted: 10:54 am EDT 06/13/17

Updated: 12:07 pm EDT 06/13/17

Maintenance Start Time: 12:00 am EDT 06/13/17

Estimated duration:

Status: Resolved

Hello,

We are currently facing network issues across at least one of our facilities The packet loss is disrupting service to multiple servers.

All services are affected, including HTTPD, SSH and, IMAP and POP and FTP.

During this period, access may be slow or unavailable all together. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Disruption of Service: soluscn50xen.accountservergroup.com

Posted: 10:02 pm EDT 06/10/17

Updated: 9:55 am EDT 06/12/17

Maintenance Start Time: 12:00 am EDT 06/12/17

Estimated duration:

Status: Resolved

Hello,

We are currently facing network issues across at least one of our facilities The packet loss is disrupting service to multiple servers.

All services are affected, including HTTPD, SSH and, IMAP and POP and FTP.

During this period, access may be slow or unavailable all together. We apologize for this inconvenience and we will continue providing updates as soon as possible.

s10-vancouver.accountservergroup.com

Posted: 11:56 pm EDT 06/09/17

Updated: 12:05 am EDT 06/10/17

Disruption Start Time: 12:00 am EDT 06/09/17

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

soluscn50xen.accountservergroup.com

Posted: 6:50 pm EDT 06/08/17

Updated: 4:30 am EDT 06/09/17

Maintenance Start Time: 12:00 am EDT 06/08/17

Estimated duration:

Status: Resolved

We are currently facing issues with the MySQL service on this server. We are working to identify the issue relating to the service.

Services affected include the MySQL at this time. Services not affected include HTTPD, SSH and, IMAP and POP and FTP.

During this outage, access to MySQL based websites will be slow or unavailable. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

guests: minglebuds.accountservergroup.com poperepairserver.accountservergroup.com smudailymustang.accountservergroup.com oregontek.accountservergroup.com heptx1.accountservergroup.com
lghost.webserversystems.com Lockout.accountservergroup.com
auroramultimedia.accountservergroup.com obrienetal.webserversystems.com boyditse.accountservergroup.com

soluscn167xen-sl-seattle.accountservergroup.com | scheduled maintenance

Posted: 12:34 am EDT 06/08/17

Updated: 1:33 am EDT 06/08/17

Maintenance Start Time: 12:32 am EDT 06/08/17

Estimated duration:

Status: Resolved

Update: RAID card is installed . Server is back online.

Guest node : s2-seattle.accountservergroup.com,bbins.webserversystems.com,shopyourtv.accountservergroup.com,paracomusa.accountservergroup.com,partnersintl.accountservergroup.com,jaredbratsky.accountservergroup.com, eatingrichly.webserversystems.com, willdefendu.accountservergroup.com,theguidesforecast.accountservergroup.com

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Performance issues on s10-vancouver.accountservergroup.com

Posted: 9:59 am EDT 06/07/17

Updated: 9:59 am EDT 06/07/17

Maintenance Start Time: 12:00 am EDT 06/07/17

Estimated duration:

Status: In Progress

We are currently facing slight performance hindrance in our servers due to low level Server attack. We are already working on it going towards resolution.

There might be slight slowness in Website performance / accessing server at time.??We apologise for this inconvenience and we will continue providing updates as soon as possible.

Multiple VPS servers: Apache performance issues

Posted: 5:07 pm EDT 06/06/17

Updated: 11:06 am EDT 06/07/17

Disruption Start Time: 5:06 pm EDT 06/06/17

Estimated duration: 30 minutes

Status: Resolved

We are working to correct an issue which is causing degraded Apache performance on multiple VPS servers.

All services are back online. Thank you for your patience.

Cloud Command Maintenance

Posted: 5:01 pm EDT 06/06/17

Updated: 7:28 am EDT 06/07/17

Maintenance Start Time: 7:00 am EDT 06/07/17

Estimated duration: 30 minutes

Status: Resolved

Hello,

On the morning of June 7th, 2017, we will be performing some maintenance on the dal1.cloud Control Panel. During this maintenance the ability to control your VPS through the Cloud Command control panel will not be accessible. While we do not anticipate this disruption to last longer than 30 minutes, we apologize for any inconvenience caused.

We will update this status post when the maintenance is complete, and we do appreciate your patience while we complete this task.

Apache Down on Multiple Site5 legacy servers

Posted: 3:47 pm EDT 06/06/17

Updated: 6:37 pm EDT 06/06/17

Maintenance Start Time: 12:00 am EDT 06/06/17

Estimated duration:

Status: Resolved

HTTPD Only services are affected During this period, access may be slow or unavailable all together. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Servers: s10-vancouver.accountservergroup.com s1-lax.accountservergroup.com s2-lax.accountservergroup.com s2-paris.accountservergroup.com s3-dc.accountservergroup.com s6-lax.accountservergroup.com s9-toronto.accountservergroup.com s2-hongkong.accountservergroup.com bs2-singapore.accountservergroup.com s9-singapore.accountservergroup.com bs1-amsterdam.accountservergroup.com bs2-amsterdam.accountservergroup.com s11-amsterdam.accountservergroup.com s10-london.accountservergroup.com s11-london.accountservergroup.com s7-london.accountservergroup.com s8-london.accountservergroup.com s9-london.accountservergroup.com bs13-dallas.accountservergroup.com bs14-dallas.accountservergroup.com bs16-dallas.accountservergroup.com bs18-dallas.accountservergroup.com bs19-dallas.accountservergroup.com bs20-dallas.accountservergroup.com bs22-dallas.accountservergroup.com bs23-dallas.accountservergroup.com bs27-dallas.accountservergroup.com bs6-dallas.accountservergroup.com bs7-dallas.accountservergroup.com bs9-dallas.accountservergroup.com bse-dallas.accountservergroup.com texas.bluefur.com s3-seattle.accountservergroup.com s7-dc.accountservergroup.com s4-sanjose.accountservergroup.com s8-nyc.accountservergroup.com bs1-singapore.accountservergroup.com bs1-dallas.accountservergroup.com bs26-dallas.accountservergroup.com r7-dallas.gteinterlink.com r8-dallas.gteinterlink.com r6-london.webserversystems.com r7-london.webserversystems.com r8-london.webserversystems.com r9-london.webserversystems.com cr2-amsterdam.webserversystems.com cr1-amsterdam.webserversystems.com cs2-amsterdam.accountservergroup.com cs1-amsterdam.accountservergroup.com casaloma.accountservergroup.com clippers.accountservergroup.com s1-amsterdam.accountservergroup.com s1-atlanta.accountservergroup.com s1-brazil.accountservergroup.com s1-dc.accountservergroup.com s1-hongkong.accountservergroup.com s1-miami.accountservergroup.com s1-montreal.accountservergroup.com s1-nyc.accountservergroup.com s1-paris.accountservergroup.com s1-phoenix.accountservergroup.com s1-sanjose.accountservergroup.com s1-saopaulo.accountservergroup.com s1-seattle.accountservergroup.com s1-singapore.accountservergroup.com s1-toronto.accountservergroup.com s10-amsterdam.weblimitsiz.com s10-sydney.accountservergroup.com s2-amsterdam.accountservergroup.com s2-atlanta.accountservergroup.com s2-brazil.accountservergroup.com s2-bucharest.accountservergroup.com s2-miami.accountservergroup.com s2-montreal.bluefur.com s2-nyc.accountservergroup.com s2-phoenix.accountservergroup.com s2-sanjose.accountservergroup.com s2-saopaulo.accountservergroup.com s2-seattle.accountservergroup.com s2-singapore.accountservergroup.com s2-toronto.bluefur.com s3-amsterdam.accountservergroup.com s3-atlanta.accountservergroup.com s3-bucharest.accountservergroup.com s3-lax.accountservergroup.com s3-miami.accountservergroup.com s3-montreal.accountservergroup.com s3-nyc.accountservergroup.com s3-sanjose.accountservergroup.com s3-singapore.accountservergroup.com s3-toronto.bluefur.com s4-amsterdam.accountservergroup.com s4-dc.accountservergroup.com s4-lax.accountservergroup.com s4-miami.accountservergroup.com s4-montreal.accountservergroup.com s4-nyc.accountservergroup.com s4-toronto.bluefur.com s4-vancouver.accountservergroup.com s5-amsterdam.accountservergroup.com s5-dc.accountservergroup.com s5-lax.accountservergroup.com s5-miami.accountservergroup.com s5-montreal.accountservergroup.com s5-nyc.accountservergroup.com s5-singapore.accountservergroup.com s5-sydney.accountservergroup.com s5-toronto.bluefur.com s6-amsterdam.weblimitsiz.com s6-dc.accountservergroup.com s6-montreal.accountservergroup.com s6-nyc.accountservergroup.com s6-singapore.accountservergroup.com s6-sydney.accountservergroup.com s6-toronto.accountservergroup.com s6-vancouver.accountservergroup.com s7-amsterdam.accountservergroup.com s7-nyc.accountservergroup.com s7-singapore.accountservergroup.com s7-sydney.accountservergroup.com s7-toronto.accountservergroup.com s7-vancouver.accountservergroup.com s8-amsterdam.weblimitsiz.com s8-dc.accountservergroup.com s8-sydney.accountservergroup.com s8-toronto.accountservergroup.com s8-vancouver.accountservergroup.com s9-amsterdam.weblimitsiz.com s9-sydney.accountservergroup.com s9-vancouver.accountservergroup.com seahawk.webserversystems.com supersonic.accountservergroup.com cn.webserversystems.com lakers.webserversystems.com r1-amsterdam.webserversystems.com r1-atlanta.webserversystems.com r1-brazil.webserversystems.com r1-hongkong.webserversystems.com r1-lax.webserversystems.com r1-miami.webserversystems.com r1-montreal.webserversystems.com r1-nyc.webserversystems.com r1-paris.webserversystems.com r1-phoenix.webserversystems.com r1-sanjose.webserversystems.com r1-saopaulo.webserversystems.com r1-seattle.webserversystems.com r1-singapore.webserversystems.com r1-toronto.siteshostedhere.com r10-sydney.webserversystems.com r11-sydney.webserversystems.com r2-amsterdam.webserversystems.com r2-atlanta.webserversystems.com r2-brazil.webserversystems.com r2-dc.webserversystems.com r2-lax.webserversystems.com r2-miami.webserversystems.com r2-montreal.siteshostedhere.com r2-nyc.webserversystems.com r2-phoenix.webserversystems.com r2-sanjose.webserversystems.com r2-saopaulo.webserversystems.com r2-seattle.webserversystems.com r2-singapore.webserversystems.com r2-toronto.webserversystems.com r3-amsterdam.webserversystems.com r3-dc.webserversystems.com r3-miami.webserversystems.com r3-montreal.webserversystems.com r3-nyc.webserversystems.com r3-singapore.webserversystems.com r3-toronto.siteshostedhere.com r4-amsterdam.webserversystems.com r4-dc.webserversystems.com r4-montreal.webserversystems.com r4-nyc.webserversystems.com r4-singapore.webserversystems.com r4-toronto.webserversystems.com r5-amsterdam.webserversystems.com r5-singapore.webserversystems.com r5-toronto.webserversystems.com r6-amsterdam.sistemsunucu.com r6-singapore.webserversystems.com r6-sydney.webserversystems.com r6-vancouver.webserversystems.com r7-amsterdam.webserversystems.com r7-singapore.webserversystems.com r7-sydney.webserversystems.com r7-vancouver.webserversystems.com r8-sydney.webserversystems.com r9-sydney.webserversystems.com

s2-singapore | Urgent Maintenance

Posted: 8:06 am EDT 06/06/17

Updated: 11:14 am EDT 06/06/17

Maintenance Start Time: 12:00 am EDT 06/06/17

Estimated duration:

Status: Resolved

We are currently facing network issues across at least one of our facilities The packet loss is disrupting service to multiple servers.
All services are affected, including HTTPD, SSH and, IMAP and POP and FTP.
During this period, access may be slow or unavailable all together. We apologize for this inconvenience and we will continue providing updates as soon as possible.

All services are back to normal now. The services are back online. We do understand your patience and apologize for any inconvenience this has caused to you in meantime.

Disruption of Service: soluscn50xen.accountservergroup.com

Posted: 6:13 am EDT 06/06/17

Updated: 9:04 am EDT 06/06/17

Disruption Start Time: 12:00 am EDT 06/06/17

Estimated duration:

Status: Resolved

We are currently facing network issues across at least one of our facilities The packet loss is disrupting service to multiple servers.

All services are affected, including HTTPD, SSH and, IMAP and POP and FTP.

During this period, access may be slow or unavailable all together. We apologize for this inconvenience and we will continue providing updates as soon as possible.

soluscn99xen-sl-singapore.accountservergroup.com | Emergency Maintenance

Posted: 6:11 pm EDT 06/05/17

Updated: 2:52 am EDT 06/06/17

Maintenance Start Time: 6:05 pm EDT 06/05/17

Estimated duration:

Status: Resolved

update: server is back online

Guest nodes: s2-singapore.accountservergroup.com r1-singapore.webserversystems.com

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Distruption of Service : uscentral454.accountservergroup.com

Posted: 4:36 am EDT 06/05/17

Updated: 4:53 am EDT 06/05/17

Maintenance Start Time: 12:00 am EDT 06/05/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Update : server is back online

s1-brazil | Urgent Maintenance

Posted: 9:33 pm EDT 06/01/17

Updated: 9:49 pm EDT 06/01/17

Maintenance Start Time: 12:00 am EDT 06/01/17

Estimated duration:

Status: Resolved

We are currently facing intermittent issues with the web service on this server. We are working to identify the issue relating to the web service. Services affected include HTTPD and Webmail, MySQL, POP/IMAP. During this outage, access to your websites will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. All services are restored back to normal. Thank you for your patience as we looked into this

Shared18.accountservergroup.com | intermittent down

Posted: 11:19 am EDT 05/30/17

Updated: 5:22 am EDT 05/31/17

Maintenance Start Time: 12:00 am EDT 05/30/17

Estimated duration:

Status: Resolved

We are currently facing intermittent issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail, MySQL, POP/IMAP.

During this outage, access to your websites will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

shared7.accountservergroup.com

Posted: 11:02 pm EDT 05/28/17

Updated: 1:54 am EDT 05/29/17

Maintenance Start Time: 12:00 am EDT 05/28/17

Estimated duration:

Status: Resolved

We are currently facing issues with the MySQL service on this server. We are working to identify the issue relating to the service.

Services affected include the MySQL at this time. Services not affected include HTTPD, SSH and, IMAP and POP and FTP.

During this outage, access to MySQL based websites will be slow or unavailable. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

uscentral454.accountservergroup.com

Posted: 8:39 am EDT 05/28/17

Updated: 9:48 am EDT 05/28/17

Maintenance Start Time: 12:00 am EDT 05/28/17

Estimated duration:

Status: Resolved

We are currently facing issues with the MySQL service on this server. We are working to identify the issue relating to the service.

Services affected include the MySQL at this time. Services not affected include HTTPD, SSH and, IMAP and POP and FTP.

During this outage, access to MySQL based websites will be slow or unavailable. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

insidehockey.accountservergroup.com

Posted: 5:33 am EDT 05/28/17

Updated: 6:13 am EDT 05/28/17

Maintenance Start Time: 12:00 am EDT 05/28/17

Estimated duration:

Status: Resolved

We are currently facing issues with the MySQL service on this server. We are working to identify the issue relating to the service.

Services affected include the MySQL at this time. Services not affected include HTTPD, SSH and, IMAP and POP and FTP.

During this outage, access to MySQL based websites will be slow or unavailable. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

soluscn307xen-sb-miami.accountservergroup.com

Posted: 9:41 am EDT 05/27/17

Updated: 11:53 am EDT 05/27/17

Maintenance Start Time: 12:00 am EDT 05/27/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Affected guest servers: z1multimedia2.accountservergroup.com, s4-miami.accountservergroup.com, s5-miami.accountservergroup.com, haddorffmusic.accountservergroup.com

s9-singapore.accountservergroup.com

Posted: 7:33 am EDT 05/27/17

Updated: 7:53 am EDT 05/27/17

Maintenance Start Time: 12:00 am EDT 05/27/17

Estimated duration:

Status: Resolved

We are currently facing issues with the MySQL service on this server. We are working to identify the issue relating to the service.

Services affected include the MySQL at this time. Services not affected include HTTPD, SSH and, IMAP and POP and FTP.

During this outage, access to MySQL based websites will be slow or unavailable. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

myedux14.webserversystems.com | FSCK

Posted: 11:43 am EDT 05/24/17

Updated: 4:52 pm EDT 05/24/17

Issue Start Time: 11:45 am EDT 05/24/17

Estimated duration:

Status: Resolved

we are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

MySQL Service Issue : shared9.accountservergroup.com

Posted: 11:09 pm EDT 05/22/17

Updated: 1:33 am EDT 05/23/17

Maintenance Start Time: 12:00 am EDT 05/22/17

Estimated duration:

Status: Resolved

Hello, We are currently facing issues with the server which are making database related websites inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it. Services affected include Sites related MySQL During this outage, access to your websites related to databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible. Hello, Thank you for your patience. We have fixed the issue related to MySQL server. The services are restored back. There must be no issues accessing MySQL as well as websites. Please let us know if you have any further queries. Thank You.

Disruption of Service: s4-miami.accountservergroup.com

Posted: 4:33 pm EDT 05/22/17

Updated: 4:33 pm EDT 05/22/17

Issue Start Time: 12:00 am EDT 05/22/17

Estimated duration:

Status: In Progress

We are currently facing issues with the web service on this server. This is due to a influx in connections from multiple IP addresses which we are currently working to mitigate.

Services affected include HTTPD and Webmail access. Services not affected include MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

r1-hongkong.webserversystems.com

Posted: 7:48 am EDT 05/20/17

Updated: 8:45 am EDT 05/20/17

Maintenance Start Time: 12:00 am EDT 05/20/17

Estimated duration:

Status: Resolved

we are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

soluscn7xen :: Scheduled maintenance

Posted: 3:09 pm EDT 05/19/17

Updated: 9:08 am EDT 06/08/17

Maintenance Start Time: 6:30 pm EDT 05/19/17

Estimated duration: 20 minutes

Status: Resolved

Greetings,

The node soluscn7xen will be taken down for scheduled maintenance. All guests will be offline during that time and services will be down. Thank you for your patience.

Disruption of service uscentral427.accountservergroup.com

Posted: 2:08 pm EDT 05/18/17

Updated: 5:30 pm EDT 05/18/17

Disruption Start Time: 12:00 am EDT 05/18/17

Estimated duration:

Status: Resolved

Hello,

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

The server and all of its services are back online. This alert will now be closed. If you continue to have any issues please feel free to contact your 24/7 Support department via Live Chat or ticket. Thank you for your much appreciated patience while this alert was active.

soluscn7xen :: Scheduled maintenance

Posted: 4:49 pm EDT 05/17/17

Updated: 9:06 am EDT 06/08/17

Maintenance Start Time: 6:30 pm EDT 05/18/17

Estimated duration: 30 minutes

Status: Resolved

Greetings,

The node soluscn7xen will be taken down for scheduled maintenance. All guests will be offline during that time and services will be down. Thank you for your patience.

EMERGENCY MAINTENANCE -bcr02.sjc01 / fcr02.sjc01 - Firmware Upgrade

Posted: 6:08 am EDT 05/17/17

Updated: 9:07 am EDT 05/17/17

Maintenance Start Time: 3:00 am EDT 05/17/17

Estimated duration: 30 minutes

Status: Resolved

During this maintenance, customer servers will not be reachable on the public network. Private connectivity will not be effected by this maintenance. While the maintenance window is set for 3 hours, we expect no more than 3 minutes of downtime. Should we encounter an unexpected issue, the disruption could extend to as much as 30 minutes. However, since we worked with the router's manufacturer on optimizing the maintenance procedure, the downtime should be no more than 3 minutes. Again, NO downtime is expected on the private network.

137023 justinmazzi-db-2.site5.com 198.11.223.20 10.91.33.199 Bare Metal Server 144858 justinmazzi-db-1.site5.com 198.11.223.19 10.91.33.196 Bare Metal Server 163843 backup01-sj.accountsupportgroup.com 198.11.223.18 10.91.33.194 Bare Metal Server 238916 shared3.accountservergroup.com 198.11.223.22 10.91.33.217 Bare Metal Server

Disruption of service: xi3-dallas

Posted: 4:29 pm EDT 05/16/17

Updated: 9:09 am EDT 06/08/17

Maintenance Start Time: 8:00 pm EDT 05/19/17

Estimated duration: 20 minutes

Status: Resolved

We are currently facing issues with the performance on this server. The performance is being impacted by a failed drive on this server which is currently rebuilding.

All services are affected, including HTTPD, SSH and, IMAP and POP and FTP.

During this period, access may be slow or unavailable. We apologize for this inconvenience and we will continue providing updates as soon as possible.

soluscn19xen.accountservergroup.com :: Scheduled maintenance

Posted: 10:43 am EDT 05/15/17

Updated: 7:40 pm EDT 05/15/17

Maintenance Start Time: 6:30 pm EDT 05/15/17

Estimated duration: 1 hour

Status: Resolved

Greetings,

soluscn19xen.accountservergroup.com will be brought down at 5:30pm CST for scheduled maintenance as we check the storage array. All services on the machine will be unavailable during this time. We appreciate your patience in this matter.

soluscn212xen-an-bucharest.accountservergroup.com | Service Disruption

Posted: 10:43 am EDT 05/15/17

Updated: 10:06 pm EDT 05/15/17

Disruption Start Time: 10:43 am EDT 05/15/17

Estimated duration:

Status: Resolved

Guests effected:
apr.webserversystems.com 
gssintvps.accountservergroup.com 
vpsro.accountservergroup.com 
mamamoldova.accountservergroup.com 
r1-bucharest.webserversystems.com 
s1-bucharest.accountservergroup.com 

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

UPDATE - 3:58 PM US Central Time: At this time all guests should be back online sans s1-bucharest.accountservergroup.com. We are continuing to work on bringing services back online for this server, and will update here as soon as possible.

UPDATE - 7:03 pm US Central Time:  During this disruption, a disk drive became corrupted and we were unable to recover myisam and innodb data for s1-bucharest.accountservergroup.com.  However, we have restored myisam and innodb from our most recent backup dated May 15th, 2017 12:01 AM.  At this time, all content is fully restored and all services are now fully functional.

This issue now considered resolved and closed.  We truly apologize for any inconvenience this has caused you.  Please don't hesitate to start a live chat if you continue to encounter issues with our service.  We'll be very happy to investigate any problems you are facing.

xi3-dallas.accountsupportgroup.com

Posted: 9:06 am EDT 05/14/17

Updated: 6:22 am EDT 05/15/17

Maintenance Start Time: 12:00 am EDT 05/14/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible

soluscn75xen-sb-lax :: Scheduled maintenance

Posted: 3:57 pm EDT 05/11/17

Updated: 4:07 am EDT 05/12/17

Maintenance Start Time: 9:00 pm EDT 05/11/17

Estimated duration: 30 minutes

Status: Resolved

Greetings,

The soluscn75xen-sb-lax server will be going down 30 minutes for scheduled maintenance tonight at 9 PM EST. All services will be down for a brief swap of hardware at our data center. We appreciate your patience in this matter.

All services are back online.

r8-dallas.gteinterlink.com | FSCK

Posted: 11:36 am EDT 05/11/17

Updated: 12:12 pm EDT 05/11/17

Issue Start Time: 11:35 am EDT 05/11/17

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible

Disruption of Service: uscentral301.accountservergroup.com

Posted: 3:16 pm EDT 05/10/17

Updated: 3:38 pm EDT 05/10/17

Maintenance Start Time: 12:00 am EDT 05/10/17

Estimated duration:

Status: Resolved

We are currently facing issues with the MySQL and HTTPD services on this server. We are working to identify the issue relating to the service.

Services affected include the MySQL,and HTTPD at this time. Services not affected include SSH and, IMAP and POP and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

File System Check: s11-london

Posted: 6:04 pm EDT 05/09/17

Updated: 8:10 pm EDT 05/09/17

Maintenance Start Time: 12:00 am EDT 05/09/17

Estimated duration:

Status: Resolved

In order to prevent issues with the file system on this server, we will be bringing this server down which will make all/most services on this server inaccessible either completely or sporadically, and performing a file system check on the servers partitions reporting errors.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

alltheremain.webserversystems.com

Posted: 4:03 am EDT 05/08/17

Updated: 4:23 am EDT 05/08/17

Maintenance Start Time: 12:00 am EDT 05/08/17

Estimated duration:

Status: Resolved

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

bs7-dallas.accountservergroup.com | Emergency Maintenance

Posted: 1:32 am EDT 05/07/17

Updated: 5:15 am EDT 05/07/17

Maintenance Start Time: 12:00 am EDT 05/07/17

Estimated duration:

Status: Resolved

We will be performing emergency maintenance on this server which will make all services on this server inaccessible. Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP. During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

5/6/2017 :: Multiple servers :: VPS

Posted: 11:16 am EDT 05/06/17

Updated: 11:16 am EDT 05/06/17

Issue Start Time: 12:00 am EDT 05/06/17

Estimated duration:

Status: In Progress

We are actively working to restore service to a range of servers on the VPS platform.

We will continue to provide updates as they become available.

Scheduled Maintenance ::: s10-vancouver.accountservergroup.com

Posted: 3:19 pm EDT 05/04/17

Updated: 4:31 am EDT 05/05/17

Maintenance Start Time: 3:00 pm EDT 05/05/17

Estimated duration:

Status: Resolved

We will be performing emergency maintenance on this server which will make all services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Emergency MySQL Maintenance shared11.accountservergroup.com

Posted: 2:39 pm EDT 05/03/17

Updated: 1:41 pm EDT 05/08/17

Disruption Start Time: 2:38 pm EDT 05/03/17

Estimated duration: 8 hours

Status: Resolved

The MySQL service on shared11.accountservergroup.com is undergoing emergency maintenance.

Some or all databases may be unavailable while this is in progress.

Scheduled Maintenance :: Multiple Servers

Posted: 1:40 pm EDT 05/01/17

Updated: 12:08 am EDT 05/04/17

Maintenance Start Time: 10:00 pm EDT 05/03/17

Estimated duration: 1 hour 30 minutes

Status: Resolved

We are performing some minor maintenance on the following servers starting at 10:00 PM EDT on Wednesday May 3rd, 2017:

crcentral101.webserversystems.com
rcentral524.webserversystems.com
uscentral302.accountservergroup.com
uscentral428.accountservergroup.com
uscentral434.accountservergroup.com
uscentral438.accountservergroup.com
uscentral440.accountservergroup.com
uscentral446.accountservergroup.com

There will be ~10 minutes of downtime for each server for the reboot.

Disruption of service : soluscn31xen-sb-lax.accountservergroup.com

Posted: 4:15 am EDT 04/30/17

Updated: 9:38 am EDT 04/30/17

Disruption Start Time: 4:14 am EDT 04/30/17

Estimated duration:

Status: Resolved

Affected Vm's : facilis.accountservergroup.com avelguide.webserversystems.com pinnacle.webserversystems.com promisetangeman.accountservergroup.com ishieldz.accountservergroup.com anagram.accountservergroup.com nasungchurch.accountservergroup.com ns.webserversystems.com clippers.accountservergroup.com

We are currently facing issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail access. Services not affected include MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

bs6-dallas.accountservergroup.com | Server Down

Posted: 1:21 am EDT 04/30/17

Updated: 5:37 am EDT 04/30/17

Maintenance Start Time: 1:20 am EDT 04/30/17

Estimated duration:

Status: Resolved

We will be performing emergency maintenance on this server which will make all/most services on this server inaccessible.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and while we do not have an ETA for this procedure, we will continue providing updates as soon as possible.

Emergency Maintenance - Los Angeles Data Center Switch Code Upgrade

Posted: 7:21 pm EDT 04/27/17

Updated: 6:37 pm EDT 04/30/17

Maintenance Start Time: 3:00 am EDT 04/30/17

Estimated duration:

Status: Resolved

Hello Peer1Tech Site5Tickets,

We have been notified by our networking hardware vendor, Juniper, that there is an immediate necessity to upgrade the current code present in some of our switches in the Los Angeles Data Center. This upgrade is to address a potential bug which could potentially flood all network devices that are interconnected with unicast flooding frames causing severe network performance degradation.

Your services located in the Los Angeles Data center will be impacted by this emergency maintenance and you may experience up 20 minutes of downtime throughout this maintenance period.

This maintenance window will begin on April 30th, 2017 starting at 00:00 PDT / 03:00 EDT and ending at 06:00 PDT / 09:00 EDT.

We appreciate your understanding during this brief but necessary interruption of your normal service.

Thank you

The scheduled maintenance for the LAX data center today was completed within the originally planned schedule, All looks good now. Closing Status