Update - We apologize for the ongoing disruption, our team is working hard to restore the databases on these servers. Thank you again for your patience during this extended outage.
Aug 23, 17:00 EDT
Update - We are still working hard to restore the MySQL services on these servers, we appreciate your continued patience.
Aug 23, 14:36 EDT
Update - Our engineers are continuing to work on these servers, we apologise for the ongoing service disruption.
Aug 23, 12:52 EDT
Update - It appears that both cscentral106 and uscentral407 are both once again experiencing problems, our team are working on these servers and further updates will be posted shortly.
Aug 23, 11:27 EDT
Identified - We will shortly be starting a full restore of MySQL databases on this server, please standby for further updates.
Aug 23, 11:09 EDT
Monitoring - This incident is still being investigated by our system administrators and we hope to have a further update as soon as possible.
Aug 21, 20:50 EDT
Identified - Hello all,

At this time we've identified an issue with our "Advanced DNS Zone Editor" in SiteAdmin.

If you need for any DNS changes to be made please don't hesitate to come into live chat or open a ticket with our support team until this is resolved.

Thanks for your understanding.
Aug 19, 18:51 EDT
Core Systems Operational
Backstage (SiteAdmin/MultiAdmin) Operational
Central DNS ? Operational
United States Operational
US Central Operational
US East Operational
US West Operational
Dallas, Texas Operational
Atlanta, Georgia Operational
Chicago, Illinois Operational
Los Angeles, California Operational
Miami, Florida Operational
New York, NY Operational
Phoenix, Arizona Operational
Seattle, Washington Operational
Washington, D.C. Operational
Canada Operational
Vancouver Operational
Toronto Operational
Montreal Operational
United Kingdom Operational
London Operational
The Netherlands Operational
Amsterdam Operational
France Operational
Paris Operational
China Operational
Hong Kong Operational
Australia Operational
Sydney Operational
Singapore Operational
Singapore Operational
Romania Operational
Bucharest Operational
Brazil Operational
Sao Paulo Operational
Joao Pessoa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 26, 2016

No incidents reported today.

Aug 25, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Aug 25, 18:38 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are now rebooting this server in order to bring it back online.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible
Aug 25, 18:06 EDT
Aug 24, 2016

No incidents reported.

Aug 23, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Aug 23, 11:24 EDT
Investigating - We have discovered network issues affecting connections to this location. During this service disruption, connections to this server may be intermittent.

We are now contacting the datacenter network engineers for a full investigation of this issue.

During this outage, you will see intermittent connections to all services. We apologize for this inconvenience and we will continue providing updates as soon as possible.
Aug 23, 10:46 EDT
Resolved - MySQL services have been restored on these servers, please contact support if you still require assistance.
Aug 23, 10:45 EDT
Update - We are still working to restore the MySQL services on the mentioned servers. We appreciate your continued patience and understanding during this outage and we apologize most sincerely for the inconvenience. We are unable to provide an ETA currently, but we are working to resolve the problem as quickly as we can. We will continue to post the most up-to-date information on this status as it becomes available.
Aug 22, 23:06 EDT
Update - Our engineers are continuing to work on restoring the MySQL services on the mentioned servers, we thank you for your continued patience during this extended service outage.
Aug 22, 15:53 EDT
Update - Unfortunately the MySQL service on cscentral106 is once again experiencing problems, we apologize for the disruption and will post further updates shortly.
Aug 22, 12:27 EDT
Update - The MySQL service has been restored on cscentral106, our team are still working on uscentral407. Further updates will be posted shortly.
Aug 22, 12:04 EDT
Update - Our system administrators are still working on repairing the MySQL services on these servers, thank you for your continued patience.
Aug 22, 11:50 EDT
Identified - Following the maintenance on these servers, the MySQL service is currently offline. We are investigating and further updates will be posted shortly.
Aug 22, 10:41 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Aug 23, 02:33 EDT
Monitoring - The server is back online, we are monitoring this closely as all services come back online as normal.

Once again, during this outage, you will be not be able to connect to all services at this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible .
Aug 23, 02:25 EDT
Investigating - This server has become unresponsive due to high serverload. During this outage, all connections to this server will not be able to be completed.
We have rebooted the server as of now.
Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible .
Aug 23, 02:10 EDT
Aug 22, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Aug 22, 19:23 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are now rebooting this server in order to bring it back online.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Aug 22, 19:10 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Aug 22, 17:27 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue.
Aug 22, 17:15 EDT
Resolved - This maintenance is now completed, thank you for your patience.
Aug 22, 10:12 EDT
Update - Our team is still working on these servers. We'll update this page with more information as soon as it becomes available. Thank you for your understanding!
Aug 22, 05:39 EDT
Monitoring - The servers cscentral106 and uscentral407 will be going offline shortly and we'll post updates here once they're back up and available.
Aug 21, 21:06 EDT
Investigating - Hi all,

The following two servers will be taken offline at 9 PM ET for scheduled maintenance:

cscentral106

uscentral407

Services will be unavailable on these two servers until maintenance is complete. Thanks for your patience and understanding.
Aug 21, 20:52 EDT
Aug 20, 2016
Resolved - The server is now back online, thank you for your patience.
Aug 20, 09:38 EDT
Update - The maintenance is ongoing at this time. We sincerely appreciate your continued patience and understanding.
Aug 19, 22:33 EDT
Identified - We will be conducting maintenance on this server starting at 8PM CST to correct a bug in the software that is resulting in problems with disk quotas not reflecting properly. The server will need to remain offline throughout the maintenance. At this time we are unable to provide an ETA, but will be working to complete the maintenance as quickly as possible. We sincerely appreciate your patience and understanding.
Aug 19, 20:47 EDT
Aug 19, 2016
Resolved - The server is back online and responding fine now.

Feel free to contact the support department if you are experiencing any further issues.
Aug 19, 06:31 EDT
Identified - We are rebooting the server now.
Aug 19, 05:21 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .
Aug 19, 05:10 EDT
Resolved - The maintenance has completed for all servers. We appreciate everyone's patience while this maintenance was being taken care of. If you need assistance, please contact support.
Aug 19, 01:31 EDT
Update - Just an update that this is still being worked on currently. We sincerely appreciate your continued patience and understanding.
Aug 18, 18:58 EDT
Identified - We have identified an issue affecting multiple servers on our fleet which is making the disk usage / quota reports in the control panel to appear inaccurate. Please rest assured that we have already identified the issue and our Senior System Administrators are already taking action towards a resolution. We apologize for the inconvenience this may cause.
Aug 18, 07:00 EDT
Aug 18, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Aug 18, 20:07 EDT
Identified - The server is currently running a File System Check. We are monitoring it and will update once its back online.
Aug 18, 20:01 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are now rebooting this server in order to bring it back online.

Once again, during this outage, you will be not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Aug 18, 19:14 EDT
Resolved - The server has been rebooted and it is back online now.

Feel free to contact the support department if you are experiencing any further issues.
Aug 18, 07:58 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .
Aug 18, 07:19 EDT
Aug 17, 2016

No incidents reported.

Aug 16, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Aug 16, 11:40 EDT
Investigating - At this time, the web service on this server has stopped responding due to very high load. During this outage, your websites will be inaccessible via browser. We are investigating this issue as of now.

During this outage, your websites will not be available. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible .
Aug 16, 11:19 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Aug 16, 11:18 EDT
Update - The data center engineers are still investigating this issue.
Aug 16, 09:57 EDT
Investigating - We are experiencing network issues with the IP range 184.172.0.0 /16 and we are actively working with the data center engineers to resolve this issue as quickly as possible. During this outage, you may not be able to connect to this server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Aug 16, 09:17 EDT
Resolved - The server has been rebooted and it is back online now.

Feel free to contact the support department if you are experiencing any further issues.
Aug 16, 08:38 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue .
Aug 16, 08:10 EDT
Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.

Aug 13, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Aug 13, 22:28 EDT
Investigating - Services affected: HTTP (web), email, MySQL (databases), FTP, SSH
Services NOT affected: NONE

This server has become unresponsive. During this outage, all connections to this server will not be able to be completed.

We are currently investigating this issue.
Aug 13, 22:16 EDT
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Aug 13, 12:26 EDT
Identified - We have found that problems with s2-atlanta are being caused by a denial of service attack directed at this server. We are working to resolve the issue and will update this as soon as we have more information.
Aug 13, 10:42 EDT
Investigating - We have discovered network issues affecting connections to this server. During this service disruption, connections to this server may be intermittent.

We are now contacting the datacenter network engineers for a full investigation of this issue.

During this outage, you will see intermittent connections to all services. We apologize for this inconvenience and we will continue providing updates as soon as possible.
Aug 13, 09:01 EDT
Aug 12, 2016
Resolved - We have resolved the aforementioned issues and everything should be back to normal at this time. Please contact support if you are having any issues.
Aug 12, 03:39 EDT
Investigating - Services affected: HTTP (web)
Services NOT affected: email, MySQL (databases), FTP, SSH

This server is facing issues with Httpd (Web) server. During this outage, all Web connections to this server will not be able to be completed.

We are now checking this server in order to bring it back on line.

Once again, during this outage, you will be not be able to connect to this Web server. We apologize for this inconvenience and we’ll continue to provide updates as soon as possible.
Aug 12, 03:06 EDT