Scheduled Maintenance: R7-london

Posted: 7:07 am EDT 09/27/16

Updated: 9:22 pm EDT 09/27/16

Maintenance Start Time: 8:00 pm EDT 09/27/16

Estimated duration: 3 hours

Status: Resolved

We will be taking down this server shortly to perform a PSU swap to resolve the recent performance issues and outages. Please note that the server will remain inaccessible until we complete the maintenance.

Thank you very much for your patience and understanding.

Disruption of Service to ip 143.95.233.86 on rcentral513.webserversystems.com

Posted: 1:57 am EDT 09/26/16

Updated: 6:14 am EDT 09/26/16

Disruption Start Time: 1:21 am EDT 09/26/16

Estimated duration:

Status: Resolved

Hi,

We are getting in touch with you to let you know that we had to null route traffic to the ip address 143.95.233.86 due to constant, persistent attack to this ip address. Around 100 customers on this ip address will face service disruption until we review the situation in another 4 hours time.

Thank you for your patience and understanding.

Update: Disruption of Service Caused by Damage to a Highway Guardrail

Posted: 6:26 pm EDT 09/24/16

Updated: 8:51 pm EDT 09/24/16

Disruption Start Time: 12:00 am EDT 09/24/16

Estimated duration:

Status: Resolved

Service have been restored

An alternate fiber path has been established to the Data Center restoring internet connectivity. The Command Center has confirmed customers websites are responding as expected. We apologize for the inconvenience of this service interruption.

Disruption of Service: rcentral518.webserversystems.com

Posted: 4:22 am EDT 09/24/16

Updated: 5:27 am EDT 09/24/16

Disruption Start Time: 4:12 am EDT 09/24/16

Estimated duration: 4 hours

Status: Resolved

We are currently facing issues with the web service on this server. We are working to identify the issue relating to the web service.

Services affected include HTTPD and Webmail access. Services not affected include MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites will not be possible. All other services are online and available. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Note: Issue fixed. Apache is working fine now

Disruption of Service: R7-london

Posted: 6:16 am EDT 09/23/16

Updated: 10:54 am EDT 09/23/16

Disruption Start Time: 12:00 am EDT 09/23/16

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

[COMPLETED] Disruption of Service: R2-singapore

Posted: 10:36 am EDT 09/22/16

Updated: 10:51 am EDT 09/22/16

Disruption Start Time: 12:00 am EDT 09/22/16

Estimated duration:

Status: Resolved

The server was rebooted and it is back online and responding fine now. Feel free to contact the support department if you are experiencing any further issues.

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Disruption of Service: s8-nyc

Posted: 10:32 am EDT 09/22/16

Updated: 11:30 am EDT 09/22/16

Disruption Start Time: 12:00 am EDT 09/22/16

Estimated duration:

Status: Resolved

We are currently facing issues with the server which are making all/most services on this server inaccessible either completely or sporadically. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it.

Services affected include HTTPD and Webmail access, MySQL, POP/IMAP, SSH and FTP.

During this outage, access to your websites, email, files, databases, will not be possible. We apologize for this inconvenience and we will continue providing updates as soon as possible.

Shared Server Downtime

Posted: 10:28 pm EDT 09/21/16

Updated: 11:37 pm EDT 09/21/16

Disruption Start Time: 12:00 am EDT 09/21/16

Estimated duration:

Status: Resolved

We are currently experiencing issues with a few of our shared servers. Our teams are currently engaged and working on this now and we will update this post as soon as we have more information.

The servers currently being affected are listed below. uscentral432.accountservergroup.com uscentral431.accountservergroup.com uscentral436.accountservergroup.com uscentral446.accountservergroup.com uscentral434.accountservergroup.com uscentral430.accountservergroup.com uscentral420.accountservergroup.com uscentral426.accountservergroup.com uscentral412.accountservergroup.com uscentral405.accountservergroup.com uscentral433.accountservergroup.com uscentral300.accountservergroup.com rcentral523.webserversystems.com uscentral437.accountservergroup.com uscentral439.accountservergroup.com uscentral423.accountservergroup.com uscentral400.accountservergroup.com uscentral448.accountservergroup.com uscentral425.accountservergroup.com

Major ISP/ Network Issue

Posted: 4:15 pm EDT 09/19/16

Updated: 9:28 pm EDT 09/19/16

Maintenance Start Time: 3:15 pm EDT 09/19/16

Estimated duration:

Status: Resolved

Update: At this time the Internet Service Provider has resolved all issues and services are no longer impacted. Once again we thank you for your patience.

Update: Our Network team continues to work on this issue. We do thank you for your patience.

A major Internet service provider is currently experiencing a network issue which is negatively impacting our services. We are unable to directly address this issue and will update this message as we have further information.

rcentral507.webserversystems.com Down for File system check

Posted: 4:32 am EDT 09/17/16

Updated: 3:39 pm EDT 09/17/16

Maintenance Start Time: 4:14 am EDT 09/17/16

Estimated duration: 8 hours

Status: Resolved

Update: At this time the issue has been resolved and the server is back online. Thank you for the kind patience.

s8-nyc.accountservergroup.com

Posted: 1:35 pm EDT 09/16/16

Updated: 1:57 pm EDT 09/16/16

Issue Start Time: 12:00 am EDT 09/16/16

Estimated duration:

Status: Resolved

s8-nyc.accountservergroup.com is currently having issues and we are investigating. We will update when we know more.

Server is back online now.

s3-dc.accountservergroup.com Emergency Maintenance

Posted: 8:17 am EDT 09/14/16

Updated: 9:11 am EDT 09/14/16

Maintenance Start Time: 8:00 am EDT 09/14/16

Estimated duration: 1 hour

Status: Resolved

s3-dc is currently undergoing an emergency file system check. We will provide more information as it becomes available.

Multiple servers in the Brazil Datacenter

Posted: 11:20 pm EDT 09/13/16

Updated: 12:09 am EDT 09/14/16

Disruption Start Time: 12:00 am EDT 09/13/16

Estimated duration:

Status: Resolved

Update:At this time the issues have been resolved.

We are currently seeing connectivity issues with the following servers in our Brazil location.

r1-brazil (soluscn111xen) r2-brazil (soluscn152xen) s2-brazil (soluscn261xen) s1-brazil (soluscn152xen)

Our team is working as quickly as possible to restore these servers. We will post further updates as we receive them. We do greatly appreciate your patience in this matter.

??soluscn178xen.accountservergroup.com

Posted: 11:29 am EDT 09/12/16

Updated: 2:45 pm EDT 09/14/16

Maintenance Start Time: 12:00 am EDT 09/12/16

Estimated duration:

Status: In Progress

Update: Unfortunately, the work that is being performed on this server is still ongoing, we do assure you that we are working as diligently as possible to bring the server back online. This is a very delicate process, and is taking longer than expected. Please remain patient, and we will update this post as soon as more information is available.

Update: We greatly appreciate your understanding while we work to resolve the ongoing issues with soluscn178xen, Our engineers are still actively working on restoring this servers operations. We will update you further when more information is available.

Update: We do apologize for the previous update, but we are still experiencing the previously notated server issues and continue to conduct emergency RAID maintenance. We appreciate your patience and will update this notice accordingly.

Update: We have resolved the issue and restored all services to the server. Thank you very much for your patience.

Update: We do apologize, however at this time we have had to bring the server back down for emergency RAID maintenance to ensure the integrity of the data stored on the server. We thank you for your patience and we will update this notice accordingly.

Update: This sever is back up completely and there should be no further service interruption.

We are currently experiencing an issue involving this server. We have our team engaged and are working to resolve it. We will update this post as soon as we have any news. We appreciate your patience while we work on this.

Montreal Server disruption

Posted: 1:29 pm EDT 09/08/16

Updated: 6:23 am EDT 09/09/16

Disruption Start Time: 12:00 am EDT 09/08/16

Estimated duration:

Status: Resolved

Update: At this time the issue has been resolved.

We are experiencing connectivity issues with all Montreal Bases servers. We sincerely apologize for the inconvenience, we will update this thread as soon as we have an update.

r7-london.webserversystems.com

Posted: 11:57 am EDT 09/08/16

Updated: 3:24 pm EDT 09/09/16

Issue Start Time: 12:00 am EDT 09/08/16

Estimated duration:

Status: In Progress

Update: This Server is running correctly. Thank you very much for your patience.

Update: The server is still offline while our team continues to work towards a resolution. We do truly apologize for the inconvenience that this has caused you and will update this post as soon as we have further information.

Unfortunately we had to take r7-london.webserversystems.com down for emergency maintenance. We sincerely apologize for the inconvenience. We will have it up and functioning properly as soon as we can. This post will be updated with any new details. Thank you for your patience.

soluscn178xen.accountservergroup.com

Posted: 7:31 am EDT 09/08/16

Updated: 6:33 am EDT 09/09/16

Disruption Start Time: 12:00 am EDT 09/08/16

Estimated duration:

Status: Resolved

Update:At this time the issue has been resolved.

Unfortunately we've encountered an issue with soluscn178xen.accountservergroup.com that requires immediate attention.
We are currently working on a resolution to the issue, and we will post further updates here when a solution is ready to be deployed and with any other notices or information regarding the server.
We greatly appreciate your patience and understanding while we work to restore normal service.

r1-sanjose.webserversystems.com

Posted: 3:25 am EDT 09/07/16

Updated: 8:08 am EDT 09/08/16

Disruption Start Time: 12:00 am EDT 09/07/16

Estimated duration:

Status: Pending

Unfortunately, we've encountered a disk issue with the server r1-sanjose.webserversystems.com that requires immediate attention.

We're currently working on resolving the issue, and will post updates here when more information is known or the issue has been resolved. Websites and Email issues may occur during our

We appreciate your patience and understanding while we work to restore normal service.

s8-london service disruption

Posted: 9:14 pm EDT 09/03/16

Updated: 9:31 pm EDT 09/03/16

Disruption Start Time: 9:14 pm EDT 09/03/16

Estimated duration: 1 hour

Status: Resolved

UPDATE: The s8-london server is now back online with all services responding as expect.

The shared system s8-london is currently unreachable. We are actively working to return the system online and will notify you as soon as more information becomes available.

Thank you for your patience.

soluscn170xen.accountservergroup.com maintenance

Posted: 7:57 am EDT 08/30/16

Updated: 8:05 am EDT 08/30/16

Maintenance Start Time: 7:57 am EDT 08/30/16

Estimated duration:

Status: Resolved

Update All Services are now back online.

Unfortunately we've encountered an issue with soluscn170xen.accountservergroup.com that requires immediate attention. We are currently working on a resolution to the issue, and we will post further updates here when a solution is ready to be deployed and with any other notices or information regarding the server. We greatly appreciate your patience and understanding while we work to restore normal service.

Emergency Maintenance on Multiple VPS servers.

Posted: 9:12 pm EDT 08/29/16

Updated: 10:36 pm EDT 08/29/16

Maintenance Start Time: 12:00 am EDT 08/29/16

Estimated duration:

Status: In Progress

UPDATE: All services should be properly restored to these servers now. Thank you for your patience!

Unfortunately we had to take down multiple VPS servers in order to work on their RAID cards. We sincerely apologize for the inconvenience. We will have these servers up again as soon as we can, and update the status post when we have an update. We appreciate your patience while we work on them. The affected servers is listed below.

fwuhosting.webserversystems.com try.mekshq.accountservergroup.com itskey.accountservergroup.com techweez.webserversystems.com permatex.webserversystems.com americom.accountservergroup.com hoverson.webserversystems.com about-nlp.webserversystems.com illuminea.accountservergroup.com chcclients01.webserversystems.com epidemicanswers.accountservergroup.com totalnetnh.webserversystems.com ytionline.accountservergroup.com genesis.accountservergroup.com mediaworks.accountservergroup.com dslcg.accountservergroup.com adn.webserversystems.com thisprev.accountservergroup.com fwssr.accountservergroup.com ubcmiami.accountservergroup.com

rcentral504 issues

Posted: 12:58 pm EDT 08/29/16

Updated: 12:58 pm EDT 08/29/16

Disruption Start Time: 12:00 am EDT 08/29/16

Estimated duration:

Status: In Progress

Unfortunately we are experiencing issues with rcentral504, we are aware of the issue and working to resolve it now. We will update this post with more details when we have an update. We appreciate your patience as we work on this.

Cloud VPS

Posted: 10:29 am EDT 08/29/16

Updated: 11:14 am EDT 08/29/16

Disruption Start Time: 12:00 am EDT 08/29/16

Estimated duration:

Status: Resolved

Unfortunately we are currently experiencing issues with the following VPS Servers. We are aware of the issue and working to correct the problem now. Thank you so much for your patience as we work to resolve the issue. This post will be updated once we have an update.

compdat peakperks contactmonkey jcbts kdstaging enlink kidstir bemediacloud asiausa168 gtvtech dgcx wavemp aanaabsrv01 swiftcreditit alluaeae infos-hosting opiferumopensource ohrsteckerdiamant cs2-amsterdam cs1-amsterdam cr1-amsterdam packapple facedown qdrah mbetter assuria skwebserver panelplace flvs dhm angelcare faces takeweborders jigmo bankaletihad oraapp ashbaland littletribes hamiltonco

UPDATE: We have found and corrected the problem and you should no longer be experiencing an issue on your site caused by this.

ENOM - Registrar Undergoing Unscheduled Maintenance

Posted: 1:35 pm EDT 07/15/16

Updated: 3:03 pm EDT 07/15/16

Maintenance Start Time: 4:30 pm EDT 07/14/16

Estimated duration:

Status: Resolved

Start Time: 16:30 EDT Time on Thursday, July 14 Latency in Enom Websites, and API There is a current ongoing unscheduled maintenance affecting delays to updates on accounts and domain names. The ability to manage domains will be affected during this outage.